MIT Federal Credit Union Cambridge

Stay away from this if you can. Worst IT systems and unhelpful staff. You will still get harassed for a system fault of theirs but when this bank owes you money for weeks, you will never hear back nor will their customer support team help you out

When I came to the US, I made the mistake to create an account at MIT Federal Credit Union. Three main issues: 1. Good luck using it when you are outside Boston (internship/vacation/post-graduation) 2. They gave me a credit card without explaining to me how it works in the US (I come from France where we don't distinguish credit cards from debit cards). I had no clue that not using or cancelling a credit card is not good for the credit history. 3. Since they are a small bank, they have much fewer services than any large bank. (e.g. you cannot cash a check through some phone application)

This is the worst banking entity I have ever worked with. At MITFCU, account numbers are very short. This means it is easy for another member to accidentally mistype his account number and get yours. Another member used my account on auto pay for his credit card! I noticed a large charge from a bank I don't associate with and called MITFCU and they credited my account for the money, but they didn't do anything to track down and fix the problem. The next month the auto-pay happens again for another $3k. The person probably noticed that the money didn't get taken from their account and felt concern that their bill wasn't going to get paid so they ran it again. $6k out of my account. I called MITFCU multiple times on Friday, each time having to go through the lengthy verification process and then explain the two large mis-charges, and each time I got a different story. Do I fill out paper work or not? Each phone call ends with a promise that they will take care of it after the long holiday weekend. So I enter New-Year's weekend with $0 in my checking along with overdraft fees. MITFCU promised to call me first thing Tuesday morning when the right people showed up at work. There was no phone call Tuesday morning. I call MITFCU around noon and the Customer Service Rep has never heard of my problem and she still doesn't sound like she cares. By end of day Tuesday someone at MITFCU deposits $3k into my account. It would have been really nice if they would have called or emailed or something. When I checked my account, I find that they only fixed one of the two charges. They just can't get it right. I understand that errors happen, but MITFCU has demonstrated an inability to fix them and apathy toward customers that is unacceptable. Choose to do your banking anywhere else.

I walked in looking to get a personal loan and was connected with Nilsa Barbosa. She was so personable and kind, helped me understand everything I needed to know and made me feel super comfortable and informed. She called the loans office directly and got the loan approved the same day, while I was there! My experience was amazing and I have no hesitation rating my service with Ms. Barbosa 5 stars :) thank you!!!

Worse banking experience I have encountered. Terrible service. They transferred my rent to the wrong account because they didn't bother to verify the name on the account. They do not take responsibility for their own mistakes.

The people here, from loan "experts" to desk staff, are terrible at customer servicing. Every question has only one answer - it can be done online...even when it obviously cannot. I didn't show up to the brick and mortar branch to be told that....I'd like it done right now. Worthless.

They don’t have a coin machine. It’s a bank that doesn’t take some US legal tender.

Won't let me pay with my card from out of state