MIDFLORIDA Credit Union Cape Coral Pkwy, Cape Coral

I sent in a payoff on a vehicle. They sent it back because of a mistake in the paperwork. Problem came in when they sent it back. It went to the wrong adress. My adress was 1165 they sent it to 11656. The checks never came back. Only way to get cashier check canceled was to pay 2% fee of $15k = $300. We asked them to take responsibility for it and they refused. They didn't want to take responsibility for there actions. So here is a negative review.

I walked into MIDFLORIDA for the first time on June 3, 2022 under heavy rains & winds of an approaching tropical depression over Cape Coral. I was welcomed by the smell of fresh popcorn, nostalgic visual of the red wagon popping machine, snack bar, and cheerful greetings from behind the counter. I learned the lady who handed me a bag of pop corn was the manager, Gail Robinson. The enthusiastic energetic personable young man who gave me a high five was Grant. The lady who patiently persevered thru a computer glitch to make my deposit was Maria. There was another young man at the drive thru window warmly greeting & helping persons in their vehicles. I was profoundly impressed to witness these individuals working together as a whole to ensure I, & all their customers, would have the best, most positive experience in their office. It was truly A breath of fresh air. Appreciated. Kudos to this manager & this unique team representing MIDFLORIDA in every good way.

I have used this branch as a shared branch with my credit union in NY. Before this branch opened in Cape Coral I had to drive all the way to Arcadia. Everyone was so friendly and professional, they were patient and explained what I needed to do for my transaction.

Do not open an account at this Bank. I called to set up atomatic payments on all my accounts, they took my Routing number and bank account ifo. when it came time to automatically withdraw a payment. They didn't. It shows on my credit report as late payment. The Bank made an error and i'm paying for it with a derogatory mark on my credit. I callled them to dispute the mistake they made and they said they could not fix it. If it happened to me, it could happen to you.

The absolute worse place to go for a concert. We bought lawn tickets for the Tim McGraw concert just because we didn’t want to be crowded by a whole bunch of people. Well they don’t give a care about the people outside the stadium. We literally couldn’t hear the words from any of the people preforming. All static. Worst concert experience ever. They should give everyone their money back that bought lawn tickets.

I sent in a payoff check and after they received it there was an error on the paperwork. When they mailed it back they sent it to the wrong address and it was lost in the mail. To get a new check I had to pay 127 dollars and asked if either the full or half the amount could be refunded. They declined both.

Recently, I had to do a wire transfer, of funds, to Germany. When I entered the office,on Cape Coral Parkway, everyone greeted me with a cordial smile. The representative, closest to me, ask how she could help me. After explaining, my situation, she set things in motion. Everything was handled professionally. When I exited the office, I felt that my financial needs, were very secure.

I came in with my aunt while visiting and was absolutely pleased with the the service she received. In a time where I feel customer service is a lost skill, this has renewed my expectations. Thank MidFlorida family for my my aunt experience pleasant, fast, and friendly.

The customer service I received was amazing. This team,especially Gail Robinson was warm,knowledgeable, professional and extremely friendly. I will recommend this credit union to my family and friends. Awesome job!!!!!

I've been going here to do shared banking through my credit union in Wisconsin since this branch opened. They were so friendly that after a month or two I opened an account with them. Every time I go inside they say hi as soon as I walk in the door. They truly treat the customer like an owner. They have never made any mistakes.