Meriwest Credit Union N Rengstorff Ave, Mountain View

Just tried to pay my car loan in branch. ID is expired they refused. I have DMV receipt they never asked for. Branch manager confirmed from his desk across the office that he could not help me. They lazy guy couldn't even get up and figure things out like a real manager should. Pathetic. Was thinking of switching banks but after today I wouldn't want to deal with a place that manages like this. Walked outside and called in my payment no issues. What a horrible policy

Opened a checking account really quickly. Awsome customer service 👌

I wish I could give 0 stars there rates are high. I had a loan of 44798 to pay off traded in a vehicle at a dealer and they all of a sudden came up with a number of 45700. Charging me $631 in late fees for 20 days when the truck was already traded in for 20 days. The worst experience ever. Beware of the establishment.

most disturbing experience. i’ve been member for over 30 yrs. started when Varian Credit Union. i was buying a used car and planned on paying cash. i went to credit union day in advance to confirm cash availability and spoke with manager Rosa or Rose and she verified no problem. came in next day and they denied withdrawal stated i needed to notify them before withdrawal and i needed my wife present since in account. i did notify them in advance and they did not inform me wife needs to be present. most upsetting it was the same manager Rosa and she denied she spoke to me the day prior and lied. she then asked me to leave the bank. this women needs to be fired immediately.

The upper management of this bank needs to have a sit down and have a heart to heart with the people on the ground floor actually doing the work. They are perpetually understaffed and they're technology is atrocious. Every transaction is it's own unique IT issue that takes 30x as long as it should. The people actually working inside the bank are helpful, friendly and doing their best. God bless their souls.

Whilst I do appreciate Meriwest staying open during this pandemic I wish the employees would wear masks when attending to customers inside the Bank. The customers all had masks on. But the clerks did not! We understand that distancing isn’t always possible when handing over documents etc. but shouldn’t the clerks be mandated to wear masks in accordance with widely published guidelines?

Meriwest has been consistently disappointing. They are extremely difficult to work with at all times. This branch closes before their posted closing time, making it difficult for 9-5 employees to use their services. Their online login system breaks frequently, making it difficult to access your online banking account. I do not have reliable access to my own funds due to Meriwest's lack of competence :-(

I went into the branch to get statements. Was told it's going to cost me 5 dollars per monthly statement, but I can use their computers to print statement for free myself. It turned out their two computers have very poor and hard-using mouses. After struggling to get the statements displayed on screen, I found I have to scroll down the pdf file manually and print one screen at a time. But this was not the worse... it turned out their printer wasn't connected to the computers at all, and the customer service didn't know how to fix this connection problem. They told me I can go home and print these statements myself from my account. No luck either. I just logged on and found there is no such thing as online statements for personal accounts. Too many things went wrong... sigh...

I went to the branch to open a non-profit account and they gave me a bunch of forms to fill out and I had to go back the next day. I asked so many questions and yet they still failed to inform me one good bit of information! That we needed a secretary to sign. Even when we discussed the signature authority portion they still failed to let me know. Yes it’s written on the form but if you’re discussing signatures don’t they think it should have been mentioned? Sad to say, when I came back the next day I still could not open an account because there were still information I didn’t about and The application was still incomplete! What a waste of time!!!

They are the worst Credit Union to bank with!! They make you wait in line for 20 mins and the ATM is always down!! I could tell you so much more!! They suck as a Credit Union!!