Mercedes-Benz and Sprinter Vans of San Luis Obispo Calle Joaquin, San Luis Obispo

I took my car to be serviced at the dealership after waiting for over 2 months . once there I was shocked to see NOT A SINGLE PERSON WEARING A MASK OR PRACTICE SOCIAL DISTANCING. Not in the service department or the sales department . The service department work was fine and the staff helpful and cordial but the heath of customers and staff really should be addressed

Justin was extremely helpful. He patiently showed me around what they had available on the floor in my price range. His carasmatic personality, and kindness made me feel comfortable throughout the entire process. Highly recommend seeing Justin at Alfano Automotive!

I stopped in a few weeks ago, as I am in the market for a new used car. I hate sales people, especially aggressive ones. However, JUSTIN was so easy going and able to answer my questions with confidence. As soon as I am ready to make the transaction I will be back to talk to him.

Had never considered purchasing a Mercedes because of price, but they had a 2015 GLK 350 at a great price. Justin was s new salesman, but very personable and informative. No high pressure like your typical car salesmen. We are now the proud owner of a beautiful black Mercedes. Ask for Justin if you're looking to buy!

Just bought a car from Mike. He knows his stuff and is super helpful. I was in a time crunch and he was happy to work with me. Thanks Mike!

We can't stand car salesmen, well who can really right? From the moment I emailed Wil at Alfano I knew it was just going to be another crazy ride of BS. I had just walked away from a MB dealership in Rocklin whom I would never refer to anyone and the process left the familiar bad taste in our mouths. Wil's approach was the exact opposite of what I had expected, no pressure, no BS, no come in and lets talk about it. He gave us hard facts and we negotiated the entire deal without even a test drive. It definitely pays to do all your research before even contacting a dealership and know exactly what you want, financing options and what your budget is. The internet can give you all that information and walking in blind will only leave you feeling you got somehow taken by the dealership. The moment we walked in the doors we were greeted with the upmost respect from everyone. Wil was adamant that he would become "Our Car Guy". His laidback easy going nature was exactly what we needed in our journey. Keep in mind we by no means spent a ton of money here, quite the opposite and yet we were treated like we were buying the top of the line S class. In the end Wil, Mark and Jeff were outstanding and they all earned "Our Car Guys" for life.

Buying a car is stressful and expensive. Working with Jacob Sotelo made the experience easy. We interacted over a 3 day period and he allowed us to make the best decision with his help. Thank you Jacob.

I wish I could give zero stars had the worst service experience today instead of sending a mechanic to check my faulty steering wheel some idiot with zero mechanical experience comes out then refuses to send out a mechanic!!!! The ONLY good person in the service department that I have seen so far is vince he is the only one listens and doesn't get butt hurt when you get angry, its not like these are cheap cars there expensive so of course people get angry we spend good money so we want above and beyond service. My 2014 C250 is very unreliable and on top of that when I bought the car a year ago I was told free maintenance and the unlimited milage warranty found out the other day the free maintenance was a lie. I expect better from a dealer in SLO this is a poor reflection on the people of SLO don't waste your time with the rudeness and dishonesty of this place drive somewhere else or better yet buy a Lexus!!!

Looking for a new car brings be a lot of anxiety. However I’d like to say thank you to Justin at Alfano Motorcars. He was helpful and didn’t make me feel unnecessary pressured. I’m excited that the CLA SUV is within my budget.

As far as sales go, Craig was the man to go to. He was friendly, professional, and went out of his way to help. He made the whole experience of buying a car fun. And in the end, I do feel like I received an honest deal on the car.