Members 1st Credit Union Salem St, Chico

Won't be moving my money to another bank any time soon. Very pleased with the service, rates and locations

I've been a member for a decade--when it was Star Credit Union. The customer service is top notch. Always friendly, every staff member is a knowledgeable problem solver.

I have been in a few times where I witnessed one of the employees who I think is named Kaci being very rude and unprofessional. We like doing our banking at the Chico location but I do not like the way she treats people. She seems to think she is better than others especially if someone has questions

I am a new member and couldn't find my account # to pay a bill. I have talked to dozens of people, transfer after transfer just to find it out. Even though I provided all my personal info they said they couldn`t tell me my account # and I would have to find a branch. Called the next day and could not even get a person to talk to and gave up. Day 3, I finally got a person (after at least 5 times of calling and numerous times of being transferred/recalling just in that day). A rep told me my account info finally and it would not work for paying my bill online or through the phone. I had to once again call back, and after being transferred another 3 times, I was finally able to find someone who could help with my payment. She said the system has not been working through the phone because it duplicates zeros but that is not it because it happened online too. I`ve spent hours this week dealing with this and it has been frustrating. So far, this experience has been the opposite of pleasant and I would not recommend.

I've been a member here (at the Chico branch) for many years and have had nothing but positive experiences. There's rarely a line to see a teller, and everyone in the office is friendly and helpful. Credit unions are local, member-owned non-profits. Banks are large corporations that exist solely to make as much money as possible. So credit unions have a much nicer vibe.

Excellent customer service and deals for members. Paid off my first loan with them and it was pretty easy to set up everything online. Weekend hours would be very helpful!

Great experience as always. Began my journey when I attended Chico State University, CA. September 1999 - 1994. Then as a returning graduate student approx 1997/98 . Will continue working on my financial goals without hindering other finanical associations Sincerely Adamarie Adams., Chico, CA.

Great local credit union. Very friendly and welcoming. It would be nice to have weekend hours, but service is great.

While friendly their business model is rather odd. I asked for a loan for less than half of my deposited total and was denied without explanation.

Been with these guys a few years EXCELLENT customer service!!!!!!! & everyone gets the perks not just the people who leave $$$$$ big money in their accounts😄