Member One Federal Credit Union 4th St, Roanoke
202 4th St NE, Roanoke, VA 24016, United States
https://www.memberonefcu.com/
- Friday9AM–6PM
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–5:30PM
- Tuesday9:30AM–5:30PM
- Wednesday9AM–5:30PM
- Thursday9AM–5:30PM

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Reviews
J
I applied for a small personal loan on my Member One app. I was approved quickly and had my money in my account in no time. I didn't even have to leave my house. Everything was done on my phone from start to finish. Will definitely keep my business here from now on
Hi Johnny! Thank you so much for sharing the 5-Star experience you received when applying for and receiving your loan all from your phone! We truly value your feedback about our products and services, and appreciate that you took a few minutes to share with us. Thank you for your membership!
D
Be aware! It is the policy of this credit union to allow any owner of an account close the account without the other owner’s knowledge. This happened to me. The other owner closed the account taking every dollar out of it. The bank account justified the allowance of these actions stating that any owner can make adjustments or close the account without the knowledge of any other owner of the same account. Tread carefully with this financial institution!
Hi Dawn. We appreciate your feedback. We are forwarding your comments to our Experience team to research further. If you would, please email [email protected] directly with your full name and contact information. Thank you.
J
I'm very satisfied with Member One staff, they helped me get a home equity loan.
Hi Julian! Wow! Thanks so much for the 5-star! We appreciate you taking time to let us know about your experience at our new Member Service Center. We're glad we could help you with your home equity loan. All of us at Member One are honored to serve you and we truly appreciate your membership!
J
I went to Member One four years ago. I was told it was the bank I needed to be with by several people. I have now brought two of grown children there for accounts. I got a credit card with them when I opened my account and about 2 years ago a small no collateral loan with them. I was happy with everything until about a month ago. I paid off the small loan early in almost half the time it was initially for with 100 % on time payments. I also made 100 % on time payments on the credit card I got when I opened the account four years ago. I was given one credit increase automatically and a second was offered and I accepted. My credit score dipped during the last year due to a change in jobs and I relied on my credit cards to see me through until the money started coming in. Member one decided that even with four years of on time payments and bringing two more customers in and paying off a loan early with on time payments that my credit score was too low for the credit card. So they closed the account. Which was my second oldest on my credit report. So that in turn hurt my score even more. I was planning on going to these people for a mortgage very soon. This has probably changed my mind. UPDATE: Member One contacted me after seeing this review and offered a chance at another credit card of different interest rate. I declined. He was professional and apologized. Blame was placed on federal regulations. I will add a star for the effort.
Hi Jack-We’re sorry to hear your frustration. We always strive for excellent member service, and we have forwarded your message to our Member Experience Team for assistance in this matter. We do value your membership.
D
This was my first dealings with Member One on my auto loan and personal loan and they are awesome!!
Wow, Danny! Thank you for 5-star review! We're honored to serve you and we are here for all your financial needs. We truly appreciate your membership with Member One!
L
Very knowledgeable employees and provide great auto loan rates for their members!
Hi Leah! Thank you for taking the time to share your positive experience with us! It means a lot! We’re honored to serve you and appreciate your membership with Member One!
R
Charges showed on my account on PayPal that I never used. I almost never used the account for purchases, I mainly used it to pay a loan payment. I called and they issued me a new card. The charges showed up again and I realized that the charges was coming through my checking routing number not my debit card #. They changed the wrong account and now won't take it off my account. Even hit my credit for it even after I've called several times. Told me the charges have been on the account too long to be corrected. If the problem was fixed the first time it would of been taken care of. I liked Member One when it was a small credit union at the N&W building The customer service is not the same. I wouldn't recommend Member One to anyone. The loan officer that was at Member One has switched jobs to Freedom First and convinced me to go there. They are awesome.
Hi Randal, We’re sorry to hear that this happened to you. We understand the issue has already been addressed, but please call Member Solutions at 540-982-8811 or 800-666-8811 if you would like to discuss it further. Thank you.
J
I will never deal with Member One again. In December 2016, we purchased a brand new vehicle with Member One as the lender. Member One financed a car for my husband some 13 years ago as well so instead of using the current address that was on all of the paperwork and our driver's licenses, they somehow linked my husband's old address to the account instead. We have made monthly payments for 2 1/2 years without an issue until I came home one day to a certified letter on our front door (so they DID have our address after all!?). Apparently, they had been asking for insurance verification by mail to the old address for TWO AND A HALF YEARS. Clearly they had our new address to send us a certified letter finally in June of 2018?? I don't know who dropped the ball on verifying the insurance - either First Team Auto Mall, State Farm, or Member One. But Member One definitely dropped the ball on sending notices to a PO box where my husband hasn't lived in more than 6 years. This problem has taken numerous phone calls to work out, right in the midst of buying a new house Member One erroneously reported to our credit that our last two payments were made more than 30 days late (because of the insurance they purchased on our behalf..the payments weren't actually late).. Now we have to fill out paperwork because of something Member One messed up in the first place and delay listing our house for sale and purchasing a new house until it gets fixed UNLESS we want to spend the equity we earn to put down on a new house with a different type of mortgage. Instead, we're going to wait until Member One finally fixes the problems they created and use the equity we profit to just pay them off and be done with them completely. Even after all of these issues, they sent out a letter last week to the old address - after being told at least six times... Steer clear...Member One is incompetent.
K
The policies of this bank make absolutely no sense to me. Why would it take 10 business days for funds to be made available to the member after the check is deposited, with NO WAY of expediting it? I was told that once the decision has been made to hold a check, they absolutely cannot lift that hold. Even if they have a hard copy check in their possession. I could have easily gone just about anywhere to cash said check, and I'd have my funds in hand immediately. Member One customer service is awful, and their policies are ridiculous. I will be closing my account with them as soon as possible, and I recommend anyone else reading this to bank elsewhere.
K
I used to think Member One was the best HOwever a recent issue has me changing my mind about using another credit union. I had a check from my sister from Sprint. I cashed it for her, she made it payable to me and I in turn tried to deposit it via the mobile app. it was rejected. When I called up, they said they have a policy not to cash 3rd party checks. First, I did not know that policy, second, my account more than covered it, third, so far I am out this money. I guess they do not value customers and I will have to do two things change credit unions which is easy and secondly, contact the Board, NCUA and any regulatory agency I have too. If a supervisor just honored it this time and told me going forward that would be okay but as of this writing it has been nothing but disconnected phone calls and now we are waiting for a supervisor to call back, whose name I have. If this is not solved I guess action will be needed. If they cannot service members in this kind of issue what good are they?
We understand this issue has already been addressed. Please call Member Services at 540-982-8811 or 800-666-8811 if you would like to discuss it further. Thank you.
Personal loan Providers Nearby in Roanoke
- Personal Loans
- Title Loans
FAQs
1. How to Get Hold of Member One Federal Credit Union?
You can make a phone call at +1 800-666-8811 or go to their website and submit your application form.3. How to Secure a Loan from Member One Federal Credit Union?
To apply for loans from Member One Federal Credit Union, you can submit your application form on their website or visit their physical store. You are likely to drive your vehicle there when getting a title loan. Click here to get some important information about title loans for bad credit.5. What Should I Do If I Could Not Repay My Loan?
Missing payments on a loan can have negative effect on your creditworthiness. Get Hold of your lender when you have difficulty on the loan repayment.
2. How Do I Get to Member One Federal Credit Union?
You will find the store at 202 4th St NE, Roanoke, VA 24016, United States. View maps and get your direction to Member One Federal Credit Union.4. Is Member One Federal Credit Union an Agency or a Lender?
Member One Federal Credit Union is a Federal credit union helping you deal with money worries. Enter our website to get online personal loans for a variety of purpose.6. Does Member One Federal Credit Union Offer Loans for Bad Credit Ratings?
Yes. You can get loans with Member One Federal Credit Union even though your credit scores are poor. It is also available to get online installment loans with poor credit through our website. You can also find some useful info about a personal installment loan via our platform!