Blue Eagle Credit Union Rutherford Ave, Roanoke

If you're looking for a financial institution to start over with this branch is definitely for you. If you're looking to be appreciated and not be judged about life changing decisions, this branch is for you. if everyone knew about blue eagle Credit Union and what they can do for you they would have lines out the door. Open a account today!

Currently looking for a different financial institution. Blue Eagle has been nothing but a headache since I've opened my account 3 months ago. I've been charged fees that they refuse to reverse, even though transactions were not my fault/I had no control over. I live paycheck to paycheck, but BECU doesn't care. They'll charge me fees without batting an eye, then tell me "Sorry, there's nothing we can do even though you've done nothing wrong". The "corporate office" and call center is a joke, and I never receive follow up phone calls as promised. There's never a supervisor to assist, I always have to wait for a callback that never happens. There is no District Manager, or anyone higher up to speak with other than the incredibly unprofessional call center Manager. I was referred by a family friend, but I regret opening this account. I will NEVER recommend BECU to ANYONE. If I wanted problems with my financial institution every other week, I would have stayed with Wells Fargo. I expected so much more from a credit union, but I guess I'm just another number to them. Extremely disappointed.

I have been a member for years now have had over 8 loans with blue eagle and am current on the one i have now. i called blue eagle yesterday asking for assistance as a long time member and not only did they not help me i was also transferred to multiple people and nobody not a single person was willing to help me with the issue i was having one person even said no without even speaking to me. This was not only a terrible experience, but also terrible customer service to a long time member. i hope that this reaches Jeff Thompson the ceo because this was ridiculous.

Became a member in 1966 when Mrs. Alexander ran it by herself in the old building that is now The state headquarters downtown. I left for school & lived away for 23 years in Atlanta, Ga. Upon my returning to Roanoke, I came back to the Credit Union & have been here ever since. I would never use a bank again. They do Not care about you. The credit union is by the people for the people. Blue Eagle is the Best!

I recently got a car loan and worked with Joe Moss at Blue Eagle Credit Union. His customer service is outstanding! He was there for me every step of the way, from prequalifying me to the actual purchase of the vehicle. I know I'll be calling on Joe Moss at Blue Eagle Credit Union for all my future needs!

Coming to this credit union has been the best decision we have ever made. Working with William Hyton has helped us so much. Our credit wasn't very good when we first came to the credit union. We have grown so much and all the work and advice has paid off. With this credit union we fill relieved that our dreams will continue to come true! Thanks so much!

Terrible customer service. They routed my new card to my old account even though we told them which account to add it to. When we activated it we thought everything was good but it wouldn't work at th store. So thankfully I just used my husband's for awhile. When I called BlueEagle to fix it, the woman who answered the phone used a harsh tone with me and wasn't friendly at all.

I love Blue Eagle Credit Union not only for the banking services, which are outstanding, but for the feeling I get when I am greeted at the Branch or during their Annual Meeting of Members. Just like Family!

I love being a Blue Eagle Credit Union member. To them I am more than a customer, I'm like family. Everytime I have go inside one the conveniently located branches, I am always greeted with a smile, hello, and "how may I help you today." I always tell others about and recommend Blue Eagle. I love it because of several reasons; I like that every year there is an annual members meeting that we can come to find out what is happening with the company's investments, such as a breakdown of how monies were distributed and or spent during the fiscal year. Also, during the event, there are games, food, (everything is free!!!) and so much more to show their appreciation of us as being members of BECU. I love how BECU reaches out and gives back to the community with the Kids' coloring contest, giving money for A's and B's received on their report cards, giving away the movie tickets weekly, and baseball tickets. There is also teacher grants for teachers teaching K-12 grades and you do not have to be a member to apply for this grant. I especially love the loan process and how you all want to help people get back on their feet and establish good credit once again. BECU interest rates are wonderful. I know I could go on and on about the wonderful ways BECU serve the people in this community and other places as well but I'll stop for now. I pray God will continue to bless you as you are blessing us through your service. You will even build more branches throughout Virginia as well as surrounding states. I LOVE YOU Blue Eagle. You ROCK!!!😍 Roslyn E. Graham

I recently moved both of our auto loans to Blue Eagle and Brandon was a pleasure to deal with. He made the entire process so easy for us. I highly recommend Blue Eagle Credit Union!