Member One Federal Credit Union Hershberger Rd, Roanoke

Member one on hershberger is so slow. I waited 25 minutes. Also they need to cut out the smart remarks. I mentioned to the girl I am happy I get to see my 2 young sons for the new year. The girl replied “You have kids? You look like a kid yourself!” I don’t appreciate that.

I've banked with Member One for ten years. This particular location has some problems. The ATM really needs it's own lane or a second one installed at the front of the building that you can park and walk up to. It's terrible trying to get in and out of the parking lot, which is extremely tight. Also, when did Member One stop dispensing "loose change?" Maybe it's just this location. I was told I couldn't withdraw coins because they didn't have change drawers. What happens if I want to cash a check that has change on it? I try to avoid going to this branch because there is always a wait.

They really need to have an ATM that is not in one of the only two drive thru lanes. This location is SO close to my work, but I can go to the ATM located at Brookside, do my banking, and get back to work faster than trying to get thru this drive thru line.

I would be embarrassed to bank here. I went in to make a car payment for a friend on November 25th around 2 o’clock. I need to finish filling out the check he gave me so I needed a pen, not a single pen in sight. No big deal, people like to steal... so I wait in line, two tellers on the line, one working the drive-thru. Both employee’s had no sense of urgency and no respect for the customers they were currently helping. Myself and 4 other people waiting in line with me knew that the lady with teller #1 was over-drafted by over $100, that she had 2 pending over-draft fee’s AND that it was not the first time it had happened. I mean really? How would you feel if someone announced your personal finances for everyone in the bank to hear? I would be highly upset. Not to mention that when I did finally approach teller one to be assisted, before even greeting me or asking how my day is going, it was a very sharp, “I’ll be with you in a minute. The line is back there.” I explained that I just needed a pen and don’t mind to wait, since I had already waiting 10 minutes. I have all the time in the world, right? Meanwhile, teller #2 is having a fabulous time discussing what she plans on buying on Black Friday with the customer she is assisting. There is a time in a place...when you have customers waiting to be helped, you have to have some urgency. This was a humiliating experience for this bank and it’s employee’s. Had there been a branch manager there, I would have definitely spoke with them. I’ve worked in banking for 2 years now and never I have had an experience at a different bank quite as bad as this one.

Slowest Member one bank in Va... There is no reason for it. If employees would spend less time outside smoking we could get through the line. And don't comment below making excuses like you did the last guy because we don't care what you have to say. Speed it up or get another job.

I was highly disappointed with the hershberger location. My husband and I came in to apply for a loan for a car, we got stuck with a new banker that had no clue what he was doing, and repeatedly kept "losing " our Information that we had just told him. He was not professional, he did not introduce himself to us, he just said that we can come over to his desk.We were there for almost two hours when the branch manager finally came over to help him. He did not introduce himself either and He was rather rude when explaining what our out come would most likely be of the application. On top of all of that someone from the branch called my husband about 5 days later and stated that the banker that we worked with had opened up the wrong type of account when applying us for the loan and that we either needed to come in the branch and close the account or deposit $500 into the account or we were going to get a fee for having the account! Ridiculous! The branch Manager and the new banker were un professional and I will never deal with them for anything.

What a great place to do business!!! I had a situation with my direct deposit on my paycheck. I thought it was a problem with the credit union deductions, but thanks to my SHEro Renee Brock (Hershberger Rd. branch), we found out that the problem was not with Member One, but instead it was with the payroll department at my job. Renee could have easily said "it's not our problem", but instead, she, so diligently, started making SEVERAL phone calls until the problem was resolved. She was adamant about getting the situation resolved! This is the type of attitude that is missing in today's business world and I think Ms. Brock should be commended for her conscious effort. Thanks Renee for your dedication and thanks Member One for hiring such a GREAT staff!!!

It is unfathomable how slow this place is. Bad design for the ATM. You have to wait in the slow drive thru lane because that is where it is located.

AVOID AT ALL COSTS!! **Updated -- there were some things incorrect in my initial review (based on my recollection of events that occurred several years ago) that I am correcting below. I still stand by my original view that you should avoid doing business with MOFCU** Let me share my saga with MOFCU and why you should avoid it at all costs. I moved to Roanoke in summer of 2010 to start grad school. I had been banking with one of the big banks, but wanted to move to a community credit union to be more invested in my local community. I unfortunately went with MOFCU. During the 4 years I lived in Roanoke, things were fine. No real issues. However, this is when the drama starts -- in the summer of 2014, I moved out of state to take a job after grad school. I moved my money out of my MOFCU accounts and asked those accounts to be closed. Apparently, I had not followed the correct protocol (you have to send a notarized letter which I didn't do) and the accounts remained open unbeknownst to me. In December 2015, I inadvertently tried to pay my credit card bill (~$25 x 2) with my MOFCU account which at that point had basically no funds in it. When paying my credit card bill that month, I inadvertently selected the wrong account from the drop down box on my credit card account. However, that mistake on my end hit my accounts with overdraft fees (which were higher than the initial credit card payment) which they continued rolling over for the next year or two until the summer of 2016. In the summer of 2016, I went to apply for mortgage financing and was surprised to find out I was turned down due to a "delinquent account." I immediately got in touch with MOFCU and it turns out they had already turned this account over to a collections agency (total amount $163). I immediately got in touch with the collections agency and settled with them. I got back in contact with MOFCU and this is where our recollection of things vastly differ. They claim that they told me that there was an additional $30 fee on my savings account that needed to be paid. The only thing I remember them telling me was that I needed to send in a notarized letter asking for my remaining savings account to be closed (which I did) and that everything would finally be taken care of. Fast forward to the December of 2018 now. I was looking to consolidate and refinance my student loans and once again ran a credit report. Once again, I have a "delinquent" account from MOFCU this time from the $30 fee on my savings account. Once again, they had turned this account over to a collections agency. After paying that $30 and another notarized letter, I was assured that everything was closed for good and that no other action would be needed on my part. I started paying for credit monitoring at that point to ensure that something like this wouldn't happen again. In January of this year, I started going through my credit reports more closely and noticed that MOFCU had inaccurately reported to the credit agencies on my checking account that was closed in 2016. I reached out to them and got the run around back and forth from multiple people both at MOFCU and Experian. Finally, after 4 or 5 of these back and forths, I got connected to the correct person at MOFCU. Since March of this year, it has taken no less than 5 calls to MOFCU, 20+ emails back and forth, and 4 disputes filed with Experian to get things corrected with my checking account. And even now, it's still not 100% fixed. So now I get to go back and fight that battle again. At one point, I was told by MOFCU that "there's nothing more we can do" despite the fact that the issue was not fixed and was a mistake on their end. Regardless, although the initial mistake was a small, incidental charge on my end, I expect a LOT more out of a company I do business with. I expect the lack of communication, general ineptness, continual run around, and high fees from the big, corporate banks -- not a community credit union that claims to do business differently. My assessment still stands -- avoid at all costs.

One of the slowest drive throughs I've ever experienced. If you value your time at all bank somewhere else. I know I will be.