MECU Credit Union - PJM Center Branch N Martin Luther King Jr Blvd, Baltimore

Rita has helped me on multiple occasions at this branch, and every single time, she clearly communicates the bank's needs. This keeps my bank visits short and sweet. Her professionalism and compassion are exemplary.

When a customers comes in the bank and tell customer service that someone is using a bank card that was never received by the her. The rep kept insisting that the card was use. by her. If you come in the bank and tell them the card expired please send a new card. Never received the card and found out card had wrong address then the rep order a new card, when customer never received two cards, But some how someone else did and some how they was able to set up the card and with drew funds from several atm machine. Had to get management involved, Then was given a number to call the credit card to cancel the card. The people from the card service did not want to help neither. They hung up three time until management got involved. If you were at work all day long how in the world can the rep accused a person to steal when you are coming for help with your account. If you need help don't go here . I even told them to check the camera to find out who is using that card. Either someone from the bank or the post office stole the card. I contacted the post office too.

I was charged 8 qty $30.00 fees over the course of a few days. No help on the phone. Went to MLK branch today (3/30/22) just before 3 pm (4pm closing time) and was told there was a 2 hr wait to see someone about the charges. I saw one person waiting. This is poor banking, robbery of the poor and poor customer service.

The one star I'm giving this bank is because every time I've been in, the employees have been very courteous. Outside of that, everything about this bank is ineffective, archaic, and lends to making customers feel disrespected. Customers are required to line up sometimes around the block in order to gain entry, on multiple visits, the ATM machine was out of order, online banking is limited and most things have to be done in person (which almost always means a RIDICULOUS wait). It seems like this bank treats its customers (who are actually part owners as this is a credit union) like we are not worthy of a stellar banking experience. One must ask, WHY NOT?

Im only giving this bank one star. I dont think they deserve it. I am thankful for the fact that i got a great APR on auto loan, but thats pretty much where my appreciation stops. First, you cant pay on an auto loan from MECU, without having a checking acct. Im not really sure why, but i got one just for that purpose. I dont have anything good to say about this bank on any issue. Im not sure why they dont want me to pay back my auto loan, but at every turn, i run into roadblocks. I live on the tip of southern tip of MD, in Lexington Park. NO BRANCHES & NO ATMS!

I hate this branch! Very unprofessional! I waited two hours to open a savings account, only to be told I needed more documents, such as proof of name on lease or BGE bill. The next day I went to Bank of America and everything was hassle free. I cannot wait to close my account, after being a member of MECU over 10yrs, and this is how they treat me

Horrible customer service. Their tellers are super rude and have bad attitudes, and the account managers act like they're doing YOU a favor by letting you get YOUR money. This is one of the worst banking experiences I've ever had.

Please do not use MECU for your banking needs. I should have walked out the door when I first tried opening an account and they tried to tell me I don’t live in the city of Baltimore, even though both the Maryland MVA and US Post Office say I do. They grudgingly allowed me the honor of opening an account since I also work in Baltimore. If you need quarters for one of the many local laundromats, don’t bother with MECU. According to their employees they don’t exchange money for non-customers, or will claim to not have any rolls of quarters. They also don’t exchange money for MECU customers, claiming to not have any rolls of quarters, or any quarters at all. According to MECU it is fine and acceptable for them to surreptitiously re-order your transactions on a secret transaction record in an effort to induce insufficient funds and negative balance fees against your account. When the real transaction history and your statement shows that there was no real overdraw or negative balance you will have to then repeatedly demand they reverse any fees that were fraudulently charged. MECU will insist the fees are valid, even though all the evidence says otherwise. MECU has what they claim is a secure messaging service on their website, which requires you to be logged into your MECU account to use. However the secure messaging department will refuse to communicate with you about your account over their secure messaging service. The secure messaging department will also refuse to answer why there is the service if they refuse to use it as it is intended or supposed to be used. If you are traveling outside your home state MECU will randomly decide any transaction is possible fraud and turn off your card, even if you inform them ahead of time you will be traveling. They also will make ZERO effort to contact you to verify you still have your card or if the transactions are valid. After you call in to get your card turned back on, and have another note put on file that you are traveling, you will soon find your card deactivated again. When you call in, again, MECU will then tell you that no one actually reads the account notes on file. After calling in multiple days to get your card reactivated, MECU will tell you that even though you tell them the charges that keep happening in the same area in the same businesses are valid, what MECU considers suspicious activity changes daily and completely overrides what the rules were for the previous day. Plan on having to call in and jump through security hoops with multiple departments to have your card turned back on daily if you travel anywhere outside your home state. The ATMs at their banks very often are completely non-functional, or have a major malfunction-not being able to dispense or accept any cash for instance, most often not working before and during long weekends. If you have a fraudulent or unauthorized charge on your account MECU will initially refuse to investigate or do anything about it, and then eventually will take all the necessary information to investigate and reverse the charge. Then instead of investigating and reversing the fraudulent or unauthorized charge, or anything else useful, they will just close your account, waiting until after they’ve closed it to notify you the account is closed, then ignore and refuse to acknowledge any communication attempts from you to them. If you are a fan of constant and blatant incompetence, abuse, and ineptitude from a bank or credit union MECU is the perfect place for you.

Worst bank I've ever dealt with since getting credit 30 years ago! I have yet to speak with a representative that can actually fix the issues that are happening on their end! If you do not want your credit screwed DO NOT BANK OR USE THIS COMPANY FOR ANY LOANS!

I was at this location, when I car what hit on the parking lot... WHAT TOOK PLACE NEXT::: is very alarming. As anyone who car it hit due to, "hit and run" your angry, and want justice! You figure a bank MUST Have adequate cameras to protect its establishment and its customers, WRONG!!!!!! You are ON YOUR OWN, once you leave the bank.... THE ONLY camera the have is the one in the front... and it ONLY cover the front door, side walk, and the entrance(near the front door) IF YOUR CAR is damaged on there lot - ITS your PROBLEM! I can only imagine if I was ROBBED, would they have adequate cameras???? Oh yeah ... rite aid cameras only cover if you're parked right under the camera😤