M&T Bank N Howard St, Baltimore

It's a much better branch then most, there is an employee named Heather who is a very nice, professional employee of m&t she was able to help me with my account when no other employee from M&T could. I was about to close my account until she helped me. She's faster then most teller's and very polite and professional. She seemed to have a good understanding of how the account's work.

Everyone in there has an IQ of 10. They will do nothing to help you. Before they lost their manager it was TOP NOTCH. Alex was the best manager any of those branches has ever had. They have NO manager and the main office on Light Street has NO manager nor does Cross Street. Gone to hell in a hand basket.

First bad experience with this blank is when I had a transaction they ask for my driver's license to which I promptly gave it to the young man working that Friday after the transaction has been cleared up I left the bank I've discovered my driver's license missing once I got almost halfway home. I said this was too far away from the bank, so I said they would probably give me a call let me know that I left my license there and I can pick it up Monday. I arrived at the bank that Monday morning to which I talked to the gentleman that waited on me Friday and he stated that he gave me my license to which I know he did not, reason being as soon as I open my wallet up the first thing I see is my driver's license, that particular Friday I opened it up to purchase something at a store to discover my license missing.

Heather made an excuse for not giving me quarters for a 20. But all other bank tellers never had issues with me and made this exchange with me many times. Im only coming here since my bank is closed due to covid. Instead of being kind and potentially adding a new customer it seems like she judged me. Anyways it is the banks loss

Heather W. is AMAZING! I moved and still come to this bank because of her kindness and how helpful she is. Give her a raise!

Systems always down. Long lines-one teller. Just another horrible M&T in Baltimore.

The whole place feels like a jail. There's a security guard stationed inside who somehow is expected to liason between the admin area and customers, however she has no customer service skills, making you feel very unwelcome in the process. I would never come here again for anything beyond a routine transaction.

This place has the best customer service N they always want to help

People always say negative things about the banks that they are with,but I can truly say that M&T is a very good bank and they make you feel like family

The best pharmacy in the local area!