MECU Credit Union - Hamilton Center Branch E Northern Pkwy, Baltimore

I’ve been a member for over 5 years, at first Mecu was great but over the years I seen a decline in providing the best customer service. My card was stolen last week and I reported the card to receive a new one. I called Thursday morning around 10am to ensure I would have it in a timely manner. Now today comes and I’m wondering where’s the mecu debit card because all of my other cards came in the mail sometime this week, hell I even have a navy federal card that came in the mail literally the day after I called them to cancel the old one. When I called mecu today I was told my card was just shipped the day before 😒 and I still have to wait ANOTHER 7 days for the card to come and unlike navy federal I can’t go inside a branch to get at least a replacement card. Mecu had the audacity to charge a $10 replacement fee for a new card 🤦🏾‍♀️ At this point I’m considering to just close my mecu account and just sticking with Navy federal because the service is WAY better and I can go inside a branch and pick up a card

I absolutely HATE Mecu... You can never get thru when you call, the lines are ridiculously long, and the ATMs are rarely working!! I'm getting so sick of this credit union. I've been with Mecu for over 8 years, I am really at my WITS END!!! So, yes! this review is built up frustration. so you know it's real!

EVERY time I go in they are so slow and overstaffed with people who aren’t helping ppl. So slow that it becomes “busy” Everyone is SO Longwinded. It’s definitely a pain to go in. Better staffing needed

Sat in line for 40 minutes. The machine on the left went offline so I had to leave the parking lot and get back in line behind 3 more cars. When I finally got to the machine, they closed in everyone’s faces. Honestly, I’ve had it. I’m about to close my account and take my money elsewhere.

Worse bank ever over all. If they don’t want to help you they will pass you to aromatic recorder person and leave you there and they either take the next call or they go home for the day. I called and this lady told me I was transferred to a whole other bank and I’m like how if I called MECU Credit union. They are very unprofessional and I will be leaving this bank tomorrow.

I've been with this bank for 20 years. For the last year the ATMs are horrible. The drive thru ATM is the worst and hardly working. I'm going to close my account asap

The lines will go all the way down northern parkway. They need to implement a system that works more efficiently. I have quite a few suggestions but they get defensive. They'll never improve if they don't listen to good criticism.

I just sat in the drive thru for 40 minutes, for it to close right in front of my face. This is the second location I've been to this morning. You change the hours, and then do this. Horrible Service.

I wouldn't even give this branch a 1 star I experience THE WORST customer service in my life .The young lady in this branch did not explain anything about the banking or what they had to offer a new customer investing money in this bank.I left my bank to open a account at Mecu and before I could open the account I was ready to leave. After I was was done at the young ladies desk I left and reopened the account I had with my previous bank and closed the one at Mecu .Unacceptable customer service, Unaccountable representation of a business.

Please do not use MECU for your banking needs. I should have walked out the door when I first tried opening an account and they tried to tell me I don’t live in the city of Baltimore, even though both the Maryland MVA and US Post Office say I do. They grudgingly allowed me the honor of opening an account since I also work in Baltimore. If you need quarters for one of the many local laundromats, don’t bother with MECU. According to their employees they don’t exchange money for non-customers, or will claim to not have any rolls of quarters. They also don’t exchange money for MECU customers, claiming to not have any rolls of quarters, or any quarters at all. According to MECU it is fine and acceptable for them to surreptitiously re-order your transactions on a secret transaction record in an effort to induce insufficient funds and negative balance fees against your account. When the real transaction history and your statement shows that there was no real overdraw or negative balance you will have to then repeatedly demand they reverse any fees that were fraudulently charged. MECU will insist the fees are valid, even though all the evidence says otherwise. MECU has what they claim is a secure messaging service on their website, which requires you to be logged into your MECU account to use. However the secure messaging department will refuse to communicate with you about your account over their secure messaging service. The secure messaging department will also refuse to answer why there is the service if they refuse to use it as it is intended or supposed to be used. If you are traveling outside your home state MECU will randomly decide any transaction is possible fraud and turn off your card, even if you inform them ahead of time you will be traveling. They also will make ZERO effort to contact you to verify you still have your card or if the transactions are valid. After you call in to get your card turned back on, and have another note put on file that you are traveling, you will soon find your card deactivated again. When you call in, again, MECU will then tell you that no one actually reads the account notes on file. After calling in multiple days to get your card reactivated, MECU will tell you that even though you tell them the charges that keep happening in the same area in the same businesses are valid, what MECU considers suspicious activity changes daily and completely overrides what the rules were for the previous day. Plan on having to call in and jump through security hoops with multiple departments to have your card turned back on daily if you travel anywhere outside your home state. The ATMs at their banks very often are completely non-functional, or have a major malfunction-not being able to dispense or accept any cash for instance, most often not working before and during long weekends. If you have a fraudulent or unauthorized charge on your account MECU will initially refuse to investigate or do anything about it, and then eventually will take all the necessary information to investigate and reverse the charge. Then instead of investigating and reversing the fraudulent or unauthorized charge, or anything else useful, they will just close your account, waiting until after they’ve closed it to notify you the account is closed, then ignore and refuse to acknowledge any communication attempts from you to them. If you are a fan of constant and blatant incompetence, abuse, and ineptitude from a bank or credit union MECU is the perfect place for you.