Matick Toyota Hall Rd, Macomb

Mr. Villanueva, we're very concerned about your review. We attempted to find a record of a visit by anyone with your name and are not able to track back anything in our service department. We take each guest review seriously and want to learn from each experience, good or bad. If you'd be so kind as to consider calling our General Manager, Molly Williams at (313) 532-2051 to discuss your personal experience and let us understand what occurred, and didn't occur, we can better assist you to make things right. We value your business and would appreciate you reaching out given our inability to do so directly outside of this response.

Thanks so much for your review about your experience with Mike and our team at Matick Toyota. Our focus is to provide a welcoming, pressure-free environment to purchase and service a vehicle. We are so honored to have earned your trust and to be able to offer you such great value. Thanks again!

Chuck, we want to thank you for your business in the past. We wanted to let you know that this past year in 2016, the dealership changed ownership and took the new form of Matick Toyota, closing the old McInerney Toyota. With our ownership change you can experience the same great people with better customer service, lower prices, more accommodating and customer-centric processes, and in 2017, a brand new dealership facility. We'll be reaching out in the coming weeks to let you know of the changes ahead and hope you'll give our new team a chance to show you a great experience again.

Mr. Kim, thank you for the opportunity to address your concerns. We respectfully disagree in regards to your claim about us trying to make commission money or to not provide the best value to our guests. From researching your particular situation we understand that you came a way to purchase a vehicle from us, which we appreciate and respect. We believe our team members had explained that we needed certified funds for the purchase, not a personal check or credit card for the transaction, which is company policy. That said, perhaps we could have been more clear or provided you with greater detail prior to you arriving to confirm that point was clear. We did offer financing options upon your arrival to make the transaction smooth. In regards to the lack of customer support, you had reached out to one of our managers on a Saturday when we have a smaller staff and were unable to collect the information you needed in a timely fashion. We apologize for that. We are working to get you the information you requested as of this morning as quickly as possible. Our team does value your satisfaction before, during and certainly after the sale. Rest assured we are aware of what is needed and will have it to you quickly, if we haven't done so already. Thanks again for the opportunity to address your concern.

Liz, thank you for your awesome review! It is our true pleasure to have helped you and your son, and we know that Hal was very appreciative of the trust you put in him. Please know whenever you, your son, or any family or friends need anything - that you can think of Hal and our team. Thanks for your review.

Mr. Pal, thank you for the review of your experience purchasing your vehicle. We truly value our guests' time and money and are thrilled that we got you in and out easily, and that your first car buying experience was a positive one! We know you have plenty of options when it comes to where to purchase your vehicle and it means everything to our entire team that you chose us. Thanks again!

Thanks so much for your kind words about Kevin Marogi and our Matick Toyota team. We know that purchasing a car is a big decision, one we take seriously, and we are so very honored by the trust that you and your mother put in Kevin and our team. We hope to serve you for years to come. Thank you for your recommendation and review!

Sherry, thank you for your kind words about your experience with our team, and specifically Erik Macklem. He, and each of our team members are focused on making sure our guests have the best experience when the visit us. That means taking care of people, treating you with respect and making sure you feel welcome, greeted and at home while you're with us. We are honored you put your trust in us for your new Corolla! Please know when you, or it, needs anything you can always look to us. Thanks again for your review and business.

Rae, thank you for your kind words and review about the experiences you have with our Service Team. We believe that treating people right is the foundation of everything that we do. That means competitive pricing, respectful and knowledgeable team members, and ease of service. When it comes to needing to travel a ways, we understand we can't be everything to everyone, and instead value other Toyota Service Centers for our guests that can't come back to see us. Please know if you ever need anything, we're always here to help. Thanks again!

Jeff, we appreciate feedback from all of our guests. During your visit we were not able to replicate a service concern you had with your vehicle. We recognize that can be frustrating. We did our very best to do what we could to replicate the concern you had, including our best Technician driving the car at length, without any ability to replicate. While frustrating, we still were owed a diagnostic fee which you adamantly denied paying. We would never antagonize our guests, it does us no good in service to you, or you leaving reviews for others to read. That said, we did diagnose the vehicle as best we could and were owed for our service and time. We hope you're able to find a fix to your concern at another repair facility.