Fifth Third Bank & ATM Gratiot Ave, Chesterfield

I’ve had a business account with 5/3 for 10 years and I’ve never had horrendous customer service like this . The teller had no idea how to do her job so I had to leave and go to another location to complete my transaction. Avoid this branch at all cost

Horrible customer service! Absolutely terrible! I use the 5/3 app to make my mortgage payments. This month the app did not notify me it had taken my payment twice (double my payment). In retrospect, this app is very basic and archaic in the way it is set up and run. Back to the point. I only found out that a double payment was made when I looked at my Bank of America account almost a week later. I went in to this branch immediately to get this remedied and the representative there was great about getting the request thru do get the extra payment flipped and refunded back to me... That’s just the request. I was told my money may not be refunded for up to 10 days. Being that this is an absurd amount of time to have my money stolen and held by 5/3 Bank, I asked if I could have a check issued to me at the bank branch right then and there, or within a more reasonable amount of time. I was told NO. This transaction has to be handled by the “back office”, which apparently is in ohio. This is baffling to me that a bank branch cannot issue their customer a refund check right then and there or within a few hours. I have to wait up to 10 days to get my money back from an error made by their app. Should it take up to 10 days from the last day of the grace period on my mortgage for my payments to them to reach their “back office”? God no. I’d get slapped with a FEE! I didn’t not choose 5/3 as a bank, my mortgage was bought by 5/3, so I had and have no choice. I would NEVER reccomend them to anyone. I also have neighbors who had multiple security breaches with this bank and got the run around. I considered opening a HELOC (home equity line of credit) with this bank/branch but nope, I’ll go to MSGCU (Michigan schools and governement credit union) for that. They take care of their customers. “A 5/3 better” is a complete lie. Never had good experiences with this joke of a bank.

Recent transplant to the area. My first experience with the branch was yesterday and wow! Outstanding customer service with friendly, motivated professionals. Julie was great managing a complex issue for my family. Many thanks.

This location is OK. Very slow, especially if you have to go to the drive through. It’s sucks that the drive through can only handle one customer at a time. The other two lines are for ATM and deposits. But the customer service is still great.

Reviews from 7+ years ago are becoming outdated. 5th 3rd launched their new mobile banking app which tracks expenditures in real time, if an account is overdrafted, someone made a math error. Tellers are quick workers, even over the phone.

I don't how this location has any bad reviews. Been working with these people for years and never a bad experience. My mortgage is with them and my checking account. The ladies are awesome and helpful. Even the manager is a great.

Very cold customer service. I have been a client since 1988 when they were old kent bank. I will be moving my loans and accounts.

I wasn't told I had to bring in a code to get $300 for opening a new account, I was told I had to wait 90 days. I waited 90 days then they ask for the code. Worst customer service ever. I called multiple times and received no call back I had to make contact.

Slowest tellers ever. I was the first person in line today and It took 10 minutes to deposit a check

Excellent, friendly service these past 18 years. My business account is here.