Masters Team Mortgage Orchard Dr, Folsom

Disappointed with extremely slow response. I trusted on all the good reviews and put in my faith for financing for my very first home with Masters Team Mortgage. 1: Applied and sent all requested documents on 5/11/2020 2: After long wait and several follow ups on updates - got the pre-approved letter on 5/23 3: On 5/25 Put in an offer for a lovely place in Rocklin 4: 5/27: Offer got accepted Started following up with Masters team to start the underwriting approval process, received some communication initially but then it went all quiet. Kept on following up to provide us an update on what is going on. Whenever we were able to receive a response it all was same - "We are waiting for an update from our underwriter". on 6/4 - Sent an email asking for a response by noon of 6/5 stating that if no response is provided we would not proceed further. Got a call from MTM saying that we would certainly receive an update by the specified time. No response received on 6/5 till 2 PM and requested our realtor to start the offer withdrawal process risking the earnest money. Extremely disappointed!! Lost faith in such unprofessional circumstances - how would a long term relationship last with a lender if in the beginning itself the company shows such apathy to someone's dream home! Happy for people who got good service but I would stay away from this company.

What an exceptional company! Masters team morgage went above and beyond to help us get our dream home and with a fast close! We never had any issues with them, in fact they were always on top of what needed to be done and were so pleasant to deal with. The staff is absolutely amazing. I would recommend and already have, all friends and family!

I have trusted Randy and his team with many purchases and refinances since 1996. The reason he has stayed in the business while most others have folded is due to his commitment to honesty and customer service. I recommend Masters Team to everyone I know because I am completely confident in their ability to deliver.

Great customer service! Got us everything we needed in a timely manner and answered all of our questions. Appreciated the owners personal involvement to make sure we were taken care of. Worked with Bridget and Belinda directly and the two for them together were fabulous! But everyone we spoke to and worked with was very helpful. It defiantly was a TEAM effort and their service was much appreciated! Will recommend them and use them again if we ever purchase another home!

Randy is an exceptional person with integrity. He is honest and straightforward and loves his profession. He will help you everystep of the way! Randy is a one of a kind individual who is always trying to better himself and improve the service he offers. He follows his passion and is a great person to know and model after. I highly recommend him as a person to help you every step of the way and to make the mortgage process easier.

My only regret about my loan process is that I didn’t go with Masters team sooner. Upon making an offer on my dream home, I was working with another lender who was recommended by my realtor. I decided to shop around for the best loan (even though I was on a major time crunch). In part my decision to shop around was because I felt my mortgage was too much per month with my original lender and that his APR was too high as well. I made some inquiries about a loan with BofA and Masters Team. To start off Masters Team was right in the middle. My previous lender was highest, BofA was the lowest. I was very hesitant on going with BofA because you just don’t get the same level of customer service than you do with a smaller company, plus my mom tried to modify her mortgage after my dad passed away and they did absolutely nothing to help her, so they were not an option. From the first time I spoke to Randy he was there to help. It was my first time buying a home so I didn’t even know the basics. He spent a good half an hour explaining the process to me and told me that even if I didn’t go through them, he was there to help. He told me to send him the proposals I had and he matched BofA’s loan! Then came the amazing part! I decided to go through Masters Team on July 3rd and Heidi was able to close on the 20th!! They made everything happen super fast! Had they not made this happen for me I would be paying more storage fees and twice the cost for movers (roughly 3,500). I am so grateful to everyone involved, especially Heidi. I know I was frustrated at many times throughout the process, mostly because I had my original lender telling me what Masters Team was promising was impossible, but they not only had amazing patience/customer service... they delivered! I saved $130/month on my mortgage. Thank you Masters Team!!

The entire staff at Masters Team Mortgage were extremely helpful with our refinance from day one. They quickly found solutions when challenges arose and were constantly courteous, professional and expedient. I highly recommend them to anyone considering a refi.

Amazing group to work with. Randy is awesome, staff is personable, treats us like family. Very organized, honest and on the ball! We are so lucky to have found them through a friend. Have used them twice so far and very happy.

Randy Masters helped get us into our first home. We later asked him about refinancing and he advised against it. We went to another person and refinanced anyway. Had we listened to Randy we would still have that house. This was early 2000. We just came to see Randy again for advice. We wouldn't go to anyone else. It's hard to earn my trust, but Randy Masters has it.

Masters Team Mortgage were very helpful with explaining the ins and outs of refinancing. It made it simple, I felt very confident with all my decisions! They kept us on track and they provided their services when they said they would!! In short, they did exactly what they said they would do, and it was the exact cost of what they said it would be!!