MainStreet Bank Elden St, Herndon

This is how banking should be/used to be. People who are friendly, willing and able to assist with banking needs. I have had to deal with another local bank recently I will not name (it rhymes with Smells Schmargo) and they continuously disappoint on every level and have no interest in customer service. The folks at Main Street are always very helpful and go above and beyond to ensure our satisfaction. They are also very kind to our dog, who loves stopping by for cookie. We truly appreciate the staff and their consideration.

There is always a person that can help you. In a world where everything is automated and you are forced to select an option that just sends you to another list of options and you finally just hang up it's nice to be able to speak with a person. If you do get a real person at another bank they usually can only submit a request that is eventually denied by someone you will never meet and can't speak to.

I've only had the most positive experiences with MainStreet. Friendly people, they give you leeway when you need it, and are understanding. I have my personal and business accounts with them and will never switch because they don't charge me a dime for any services. When it comes down to it, I've found that there are only two real factors separating any bank from its competitors: fees and friendly service. This bank has none of the former and lots of the latter.

bad customer service. will not tell you what documents you need to open in person. i applied online...denied....send me letter. what is it with you ppl and letters?? it is not the flinstone age. Muhamed who does the online account opening should be better at customer service

Best bank ever! I'm so happy I switched from Wells f#####. best decision ever for my business.