M&T Bank Penfield Rd, Penfield

The manager of the bank now, Christine Bachmann …is amazing. She is super knowledgeable, friendly and very helpful. I feel like the whole atmosphere in the bank is much more positive since she came. There is a somewhat new teller who has also changed the environment of the bank for the better. His name is RJ. They both make the experience of banking at this location, positive one!

The manager was in his office coffing while unmasked with the door open. When I pointed out the teller made a scene and called him over to talk with me. She said well he is the manager and he can do what he wants. He then said that he doesn't have to wear a mask if he is 6ft away. if customers have to wear masks the staff should too. Very disappointed that MandT bank does not value customer safety during a pandemic.

I went this branch to pay my credit . The clerk request me driving license. I gave her.Then asked me full address. It doesn't make sense to request driving license and address for paying credit. No one ask me before

The management people are so friendly