M&T Bank Jackson Ave, Queens

Where can I start. I hope corporate reads this too. Flame on!!! First the machine after 10pm can completely shut off or go blue screen. I have seen it a lot. Middle of a transaction. Just wow Second the machine took my card and said call customer service. In the middle of a transaction. I had to order a new card. Or take time from work to get the original card. 3rd. The machine gave me the wrong account info. Lord. I'm a good person so I logged out. Karma. The staff are good. I had no issues there. They lost my business. Lastly. Bums sleep in the ATM room at night. No security

After being a loyal customer for 8 years and having two car loans with this bank, I had about enough of the rudeness from the old lady with the glasses behind the desk at this branch. Steer clear away from her. Not helpful at all, very slow, very immature, and very unprofessional which had influenced me to just close all my accounts at this bank. I always prefer to do all my transactions with the next teller who always lets me know about new promotions. It's a shame, had it not been for her behavior, I would have allocated all of my savings into this bank but when all the other competent tellers are off or not available and I have to be stuck with her handling my transaction, it's better to go elsewhere to another bank and receive better services as well as better interest rates.

This has been my bank for more than 7 years. There is always a feeling of welcome. The manager, Jerry, is always in view, knows who you are, and makes sure everything goes smoothly. Furthermore, M&T is involved in Long Island City community activity. Keep up the good work M&T.

Changing my rating to ZERO stars. It looks like M&T went from a nice small bank to the worst bank in the whole country. Withdrawing money from you own Checking account is more intense than returning a product to Best Buy after the 14-day window. Anyway, a portion of my conversation with the glass lady (Ms. Jimenez) went like this: Me: Hi, I would like to withdraw some money. May I have a slip? Ms. Jimenez: You need a check for that. Me: A check??? Ms: Jimenez: Yes, personal check. Give me you ID and the debit card. Me: Here's my driver's license, but I don't have a debit card. Ms. Jimenez: Why? Me: Not many people use one these days. Ms. Jimenez (sarcastically): Everybody uses one. Why do you need the money? Me: I need to pay rent. Ms. Jimenez: Give me more information. When did you open the account? Where you opened it? What was the last amount you withdrew? What is exact present balance? Me: Let me login into my account. After a while I succeeded. No more questions. Just: Ms. Jimenez: Make sure the signature matches the one on your driver's license. Me: I'll try my best. Ms. Jimenez: Verify the money. Me: All good. Have a nice day!

Im quite shocked how this company even received a poor rating but we have a certainly positive and pleasant experience with them. We are a fairly newly wed couple and just closed our second loan with this bank and they have been great both times. Our first was last year for our recent move and most recently a debt consolidation last month. My husband and I took the time and researched around and found them to offer the lower rates. Super intimidating at first most especially when we don't understand how the whole process on getting a loan begins but they were knowledgable, professional, patient in answering our questions and most of all super fast with everything . They processed all the required documents we turned in so quickly and made everything simple on our end. Next time we are in the market for a loan we will for sure check in with them.

I had very bad experience with lady jimenez and another chubby man there, there is also a small man. I TRY TO WITHDRAW my money and they kept asking questions. I FINALLY TOLD THEM I WOULD DO IT ON THE INTERNET. They give the worst customer service of any of my banks.The worst bank and customer service. Do not go there.I went on Friday around 4:30pm I think they wanted to go home and were happy to see me leave.

Horrible service and bad attitude of the people working here at this branch worst customer service would never give my business to such people or businesses who can’t provide customer service. I will make sure I will switch to another bank soon who can provide better customer service and the employees at the branch be more welcoming and helpful.

Terrible customer service I had the bank account less than a week had to close due to the staff being so unprofessional

The most rude and unhelpful people at the counter. Every item was an issue and endless complaints from the counter people

Worst bank in the country. Extremely unprofessional employees.