M&T Bank S Queen St, York

Horrible customer service. Did not receive a welcome and it took several minutes before anyone acknowledged or asked what I needed. Finally got the attention of a teller despite needing a branch rep to order a card for an account. Finally sat down and after 5 minutes someone asked what I needed and proceeded to tell me they couldn’t help me but someone would soon. Then after another 5 min someone else came by and stated hello then assumed I was another customers daughter after I retold my request for a third time. Then laughed with the customer she was meeting after she left me loudly about mistaking me. Then 15 min later still no assistance. I finally left as everyone just looked with no ma’am we can help you or someone will be out soon. And side note… the construction and trash bag wallpaper was unwelcoming.

DON’T USE THIER ATMS ANYWHERE!!! The ATM will steal your card and the money they say came out. Then when you call ATM Customer Service you will be told their is nothing they can do, call your bank. What the heck is the point of Customer Service if you can’t do anything!

Today’s service was very unprofessional and demeaning. The attitude and negative energy that was demonstrated by “Katie” was unacceptable and not consistent with M&T values. I pray this is addressed and we can get back to handling customers appropriately. A message will be communicated to the appropriate personal as well.

If you wish to be charged to use your own money lied to about how they conduct business and bled dry from being charged fee after fee have at it. also management couldn't be more unprofessional or less helpful. Also after they frustrate you they think they can call police after manufacturing fake Belligerence claiming foul language is the reasoning.

Bad Service. I went into the bank to deposit a check and ask the lady some questions in regards to my overdrawn account. The whole time she seemed a little offish and quiet and did not fully answer my question. On my way out, the group of women started laughing. I didn't feel like I was in a confidential or professional atmosphere at all.

Not a fan of the customer service at all. I felt very brushed off like my business didn’t matter.

Worst bank ever. Go use First Capital Credit Union.

Samantha was a great help and amazing.