M&T Bank Delaware Ave, Kenmore

After my Mom (83years old) received a settlement check, we went to this branch to open an account for her. Because she didn’t have the proper ID she was unable to do so. The flloor person, initials MN, was so rude and invasive towards myself and my Mom. Asking none of her business questions and causing extreme anxiety for my Mom. She offered no alternative methods to keep us as a customer. Questioned everything my Mom said. I asked to speak to the manager and she came back and said the manger was with someone else and would be over to talk to us. Her approach to us was extremely uncomfortable and unprofessional. It was none of her business what my Mom was going to do with “her money” and if she wanted cash. I told her never mind, we will be going down the street to Key Bank. She had the audacity to try and hand me her business card and requested that I call her and let her know how we made out at Key Bank. Well, Ms. MN, the teller there was so kind and professional, no need to talk to a floor person there. She gave us professional advice for what Mom needed to get her proper ID to open an account. Mom will then be a loyal Key Bank customer.

A big THANK YOU to Ms. Kelly for all your hard work on my sons behalf. Knowing my son has this trust gives me such piece of mind. You made this such a positive experience for him a for us. You gave it that person touch. Thank you for making him feel so special today. He will be talking about his bank field trip for some time. 😁

Never any issues with this branch, I always enjoy going to this branch.

A personal friend of mine had a very bad experience at this M&T Bank location. He did nothing wrong. After he was done with drawing some money out of his account he was just talking to a few of the employees. Nothing more. One of the employees accused him of harassment and making false accusations against him which were not true. Do not do business with this bank. Then M&T Bank closed his account for no good reason. Even the police stated that he did nothing wrong. This M&T Bank location definitely needs new management.

Whoever just answered the phone at this branch was so nice and uplifting, and helped me with my problem perfectly. 5 out of 5 customer service

Always personable and friendly customer service. I have problems have my account but when I go too the North Delaware location I get the most help to the best of their ability. 😃😃😎😎

Love M and T. Dont like the Deleware Hertel branch

Tellers usually pretty slow and not very friendly