Luther Burbank Savings 3rd St, Santa Rosa

Forced to work with them when I took over a trust after a death in the family. Rarely do they have the person on site to answer anything but the most basic questions. Had to go in-person multiple times, disorganized, appointments canceled after a long drive. When you call you get a voice mail. Individual people are nice. Issue seems to be they are working in a 1990’s tech environment.

My husband and I are seniors in Oakmont and my husband has been mostly homebound for the past 4 years so we depend on phone contact. We had thought about moving our checking and savings accounts starting many years ago when LBS moved from their more convenient location on 4th St to the other end of downtown. At the old location had very nice account managers who sat in the front but the 2 tellers were often unpleasant. Originally started at LBS because had highest interest rates on their savings accounts of any bank. We tried US Bank in E Santa Rosa for a year and it had the worst service by the most incompetent young foreign tellers who were always busy with someone else or they only had one in the bank working with long lines, and both the tellers and the account managers were extremely slow and not very knowledgeable, except for the only woman in the bank who was the branch manager who was very pleasant and helpful, unlike all young men with heavy foreign accents who held every other position. They had the worst phone messaging system - put us on hold for up to an hour and the teller answered the phone with such a strong foreign accent, could hardly understand what he was saying. LBS seemed much superior at that time. A year or so ago thought they had improved with a very nice and helpful woman branch manager and assistant manager who called us on the phone and even sent us their business cards in the mail, but reaching anyone in the bank changed suddenly a few months ago. I spoke to the branch manager recently and she said that they had a serious problem with their phone messaging system which took a few months to correct. Also she was unaware that none of my emails would go thru except to the general email address on their online website and no one responded to them - she said that she would check into the problem. I found that I could go online first and call the phone number linked to our online account, and I was able to get someone at the branch who could help us right away.

Was asked for my social just to cash a check. Told if i didnt have 1 they wouldnt cash it. I have tattoos so they frowned at me

Great bank with good downtown parking. Always helpful and courteous staff.