Best Collateral 4th St, Santa Rosa

I went here about a month ago when my wallet was stolen & after reading a lot of good reviews & on their website seeing that they took a lot of items that I had. I had to park pretty far away so I only brought jewelry with me & scrap silver at first. I mentioned to the clerk that I had other items in the car besides only one silver chain he wanted out of everything. I said I had a DeWalt impact drill with a battery & charger, a Dremel tool with about $300 worth of bits including a diamond cut wheel and another cut wheel both together are $50 and they were in the package still, brand new. Plus small kitchen appliances, a $300 Mr. Heater, Husky shop vac, an original piece of film strip from Walt Disney's first TV series, etc.. I was told the Dremel bits held no value, the Dremel if it was still in the package he might consider, none of the kitchen appliances, nothing else other than diamonds, gold or silver, but he'd look at the DeWalt. I was kind of optimistic being as the exact same drills they had on the shelf with the battery and no charger were selling for $150, so I figured with the charger I might get a decent chunk cuz I was selling it. which according to their website they give you more rather than if you pawn. I walked all the way back out to my car came all the way back and he offered me $15.... When he confirmed I was selling it and not pawning it he changed the price to $15, I really hate that I was in the position to where I had to accept because that's just a slap in the face but there was no way I could get anywhere after that because I had to sell something for gas to do anything else after that. Don't be fooled by their website they don't take most of what they list. They will take electric guitars music equipment, diamonds only, gold silver, power tools maybe, that's really it. If you're fortunate that they might Grant you a sale on whatever you're trying to get rid of then they'll slap you in the face with what they offer so have fun with that

Poor customer service. The jewelry was really out dated. The one guy that "helped" me acted like an incel on a power trip. I wouldn't have sold to them even if I had been desperate.

My whole family has been taken good care of in countless ways over many years by the manager, Tom. We really only ever had items we took a loan on sell if we wouldn't miss them. When it came to priceless irreplaceable heirlooms and jewelry, Tom always kept us informed ahead of time and found a payment plan that allowed us to keep our valuables. I'd most definitely never go anywhere else. Great shop

Clean shop, and Thomas was helpful with finding me a power cord. I respect him and the service he offered.

I dropped in out of curiosity and encountered the most fantastic people. Thomas C Was knowledgeable helpful and extremely courteous. In fact the entire staff went above and beyond to ensure that all of my needs are met. I highly recommend dropping in, they have really beautiful things that really reasonable prices.

Can tell not being honest with knowledge. Save your time.

Absolutely outstanding in every way. Curteous and respectful each time and that is why I keep coming back. Great price on everything in their cases for fine jewelry. Thank you Pawn Advantage for helping in my most difficult of times!

I been here whenever life happens since 2004 and i need some cash by pawning some of my guitars. Always been friendly and kind. Never had any problems...

Great guys running the place. I've known the Hyman's for years and it's nice to see the tradition carried on by equally fine folk. Dreams can come true here, as in my case.

Horrible brought some nice new things in with a total value at used price of about 300 and was offered close to nuthin wouldnt recommend goin and doin any business unless your desprerate. First impression wakin in was horrible also very rude and telling me things about the products they had no clue about