LOC Credit Union Farmington Rd, Farmington

When it came time to buy out the lease on my car, I was advised to go to LOC Credit Union. Sure enough, joining was a breeze, and the interest rates couldn't be matched anywhere. But the best part was the friendly, helpful way I was supported throughout the process. My loan specialist, Chelsea Roberts, was amazing. This was a first time experience for me, so I needed someone like Chelsea to guide me through the process. She explained everything with great patience, and went the extra mile to make sure the loan was exactly what was best for me. I'm delighted with the outcome, and recommend it to anyone looking to do the same thing.

My father passed away and he owed money on a loan. Without notice they took the remaining money out of my account. I was in no way associated with his loan we both had accounts at LOC. They freeze my card if I buy a TV or something similar and say they thought it was a fraudulent charge. I received no notice my cards been frozen but they say they’re fraud hotline calls me immediately, that is untrue I do not receive these calls. It’s embarrassing when you try to pay for something in your cards being declined, this is happened at least half a dozen times. In order for me to Reactivate my card I have to wait for LOC to open Monday morning. All of my family banks there and they’ve got our accounts mixed up which has created issues. Most of the staff are nice however there are several that are very rude. They do $30 overdraft fee’s to take .05 out of your savings account. One associate told me how I spend my money which grotesquely inappropriate. In process of finding new bank.

My husband and I are going through the process of purchasing a new camper and saw that LOC was offering a lower interest rate than we were offered through the dealer. I started the loan process with Chelsea and was in a hurry to get it all set same day. Chelsea is always great to work with! She is so easy to communicate with and gets everything taken care of quickly and efficiently! We would always recommend!

I used LOC for a vehicle loan. Had fantastic service. I needed to set up a new account so an agent walked me through the application and setting up automatic payments. I even had an agent read over my purchase agreement and flag additional charges from the dealership that looked suspicious. Everyone was quick to get back to me. I was painful and required my loan to be completely redone (my fault) and Crystal jumped right on it and was able to rework everything extra quick even though I know it was extra work for her. Thanks LOC!

I've been a customer of LOC Federal Credit Union for over 25 years and when it was time to buy out my vehicle lease I knew where to go. The process for a loan application was simple and we had an approval within 24 hours. I don't buy many cars and the car company didn't make the process of buying out our lease easy. Fortunately our loan officer, Chelsea, kept in touch with me throughout the process (even when a vacation interrupted). After completing the process, the loan was finalised within 24 hours and we now own our car! It was a great customer service experience and it matches all the previous great service we have received from LOC over the years. We plan on being LOC customers far into the future.

It was suggested to me to look at a credit union while i was leasing a car - I went to LOC and everyone there was not only friendly, but very informative and happy to help. Everyone from the front reception to those assisting with my loans. I was able to lower my cars interest rates substantially and could not have been more pleased with the ease of the process. A few days later I received a call from LOC informing me their job was to "dig deeper" to see how and if they could save me more money. They were able to save me over $500./month just by "digging deeper". That proves to me not only are they knowledgeable but happy to go above and beyond for their customers. I would like to mention those who assisted me and had a huge part in my most pleasant experience with LOC. Chelsea Roberts, Crystal Thoman, Tamara Lindsay, Jody Wehmer, and Carly Salatino. They continue to follow up to ensure everything is fine and if I have any questions about anything. I highly recommend banking with LOC.

I have never received more personal, friendly service from any business, than I have received from this credit union over the last 30 years. You just walk in and tell them what you need, no paperwork to fill out, and they take care of you. I would never work with a traditional bank again.

Bill is the best! Gave us a plan and executed it flawlessly. On our way!!! Thank you to the entire staff. Polite, respectful, and very helpful. 5/17/22 we just moved our new vehicle loan from "the other guys" to LOC, and for good reason. Wouldnt have possibly without hep fro the team at LOC especially Crystal. what a superstar! spearheaded the whole thing and had the answers to all of my questions.

LOC is a great credit union, I've had accounts there for years. They are very helpful people for accounts, loans, etc. and have very personal, good service. However, my recent experience with the "Wealth Management" portion of their services has been horrendous and fraught with errors. I would not recommend using them; go to another broker to do that type of business. I have been trying to redeem 2 small IRA's for the last 2 weeks and they cannot even get the paperwork correct yet! Disappointing service for such a great institution such as LOC.

BIG shout out to Crystal Wietecha! She helped me save several hundred dollars a month!! Crystal and the LOC team made saving money super easy!! Thank you all 🙂