loanDepot Northdale Blvd, Tampa

Ryan explained in detail about the loan and what the numbers meant even when I didn’t ask so I could understand what was going on. He always answered my questions and was always energetic, professional, and respectful. Ryan gave his professional opinion and it was much appreciated. Ryan was always available and responded right away. I felt like Ryan was very trustworthy and looked out for me being his client. I would definitely like to work with Ryan in the future for any mortgage loan needs. This loan process went smoothly and I’m impressed how quickly it was executed.

We had a great experience with loanDepot for the purchase of our home, so when rates dropped, our Lending Officer Lisa was the first person I thought to reach out to with refinance questions. She and the entire loanDepot team made the process painless for us, even with an oversaturated market. They helped us secure an amazing rate and lower our monthly payments, exactly what we hoped to do. We are grateful for them and would recommend them to anyone looking for a mortgage or to refinance.

This is the worst mortgage company that I have ever been with. I paid my loan on time and the loan number was wrong. The company received the payment by electronic transfer and I furnished my bank statement and the tracking number from the credit union! I've called several times and all the information is taken and nothing is ever solved! Now they are going to ruin my credit and now say I have to have my credit union send a transmittal. I have never been late on any credit or mortgage and have a 760 score! If you are smart you will stay away from getting a mortgage from this company! To top it all I an a disabled Vietnam veteran and have to be treated like this from this company!

My boyfriend and I applied for a pre-approval loan several months ago. Sylvia asked for all our information such as W2 forms, check stubs, amount in bank accounts etc. All which was sent within a few days. Then I heard nothing back. I checked the portal daily to make sure there was nothing missed. It always said nothing needed right now. Not only did I not hear back, but today I got a phone call from a telemarketer about our house in Florida. (did they sell my information?) review would be no stars, but it won't let me post unless I put at least 1one.

I initiated a fixed mortgage 4-5 months ago. They are very poor communicators and in the end never followed through nor finished the process. I have other friends that have tried this service with the same result. One of the least professional services I have ever encountered. I was told by the sales person if I needed something done I had to "escalate" to a supervisor, he said that it is "always that way here." I did escalate and found the supervisor (MP) to be no better than the the normal customer service people. Very disappointed and would recommend that you go else where. There are plenty of good choices and the wasted time has costs.

Loan depot has a very large amount of loan officers through the country which some may or may not be as good as the one helped me last year. I have to give 5 stars because people giving 1 stars may not have gone thru the process for any reasons. load depot provided excelente customer service and they still do while servicing my loan. It’s easier for people to complain and write bad reviews. I will make sure to ask other friends whom have used their services to add review, I don’t think it’s fair for a whole office to get 1 star based on an individual LO experience rather then a whole office.

There is no star for this audacity. Never trust the people in the Office Sylvia, Brenda, Monaye. They ruined my life. It was sent to me a pre-approval of which we assume that it all works out with my financing for my house what I have found after a long search. I've been trying to talk to my Sylvia Loan Consultant about financing for weeks, but then I heard after weeks that she's on vacation even though she has me as a client and she had to take care of us she is not there and does not work on me I have paid everything home inspection, and everything you need and I still have the feeling that everything is alright. For days, I tried to reach Sylvia by phone no one answers. By e-mail was then said yes that is now working Monaye but sitting in Orlando that's funny or Brenda and no one knew what's going on. They just said that Sylvia entered something into the system that did not finish. Well, I was still sure because I wrote it in writing by e-mail that I was checked and we are golden everything great. My broker has tried everything we will close on May 16. All insurances completed everything done what was required. And now it was the May 10 and asked again and again if everything is good and when it finally goes to the underwriter, we waited for answers nothing, then finally, once again, Sylvia reported back all well she sends it off to the underwriter again week passed. We tried so many times to have a chat it did not happen she was still on holiday and other people working on it did not answer either. I have to say I have to leave my other house where I live out end of May. So it was three days before closing and still no answer then on the last day I was told that it does not go through the underwriter. I do not think so now everything was lied from the beginning they do not do their work and then they let you believe that everything is perfect. What do I do now that does not matter what I do now, the seller has said that he has never experienced a pre-approval that the financing does not go through. House away money away. Even the manager did not call me on my closing day. I was in shock and crying. If you were so looking forward to his new house and you were almost ready to go and then that is so unproffessional. Think twice if you really want to finance your house with the company. ?? I can not recommend it to anyone. And certainly not the Sylvia.

Chaz and his team were very helpful and efficient in getting my husband and myself approved for our VA Home Loan. They kept us updated every step of the way and answered any and all questions that we had regarding the Loan Process. We have now moved into our beautiful home and are loving every moment of being home owners!

I would give zero stars if I could. I'm currently filing a complaint against them for harrassment. After telling them to remove my number from their call list, I have recieved FIVE additional calls within the hour. I dont know this company at all, but that is NO way to conduct a business. Update: I have recieved 11 calls from these people in 3 days! This is absurd. They seem to be refusing to remove my number from their call list. What they are doing is illegal and is harrassment. If this keeps going, I will be contacting the authorities and filing another complaint with the FTC and the better business bureau.

We purchased our first home and it was an emotional rollercoaster. Sam help guide us through everything. Her personal care , knowledge, and hard work made things easier. I'm glad we gave Loandepot a try, even though the reviews wasn't so great. We are planning on using Sam again for our rental property.