Loan Factory - We Dare You to Compare E Colonial Dr, Orlando

My loan advisor Anh Vu was so helpful throughout the loan process and also the loan factory team very nice and kinder they help me to Refinance Lower Rate , very kind help me response any paper work . thank you everyone !

Nicole, Phoebe, Hoai, and Ethan are very helpful when asking to get things done. They are professionals who I can count on. Thank you for your services.

Hung is best I ever seen. So patiently helped us to addressing all questions from the beginning and tiill closing time. Recommend.

My loan advisor Anh Vu was so helpful throughout the loan process. She was professional and patient answering all my questions and concerns. The loan processors, Ethan Pham and Phoebe Nguyen worked hard to finalize our loan. Thank you loan Factory team. Mostly, Anh Vu, thank you for helping my husband and I through our refinance.

It was a pleasure working with Loan Factory for my refinance purpose. They helped got my rate down. The whole process was very smooth. Love to do business with them again should the rate goes down in future.

I have been financing Loan Factory for two time, they are very responsibly and professionally. Definitely will have business with them again in the future.

Highly recommend to LoanFactory and especially loan agents Nhi Duong and her team had done a tremendous job for our home loan. Thanks very much you guys will definitely work with you again in future .

I went with Loan Factory for my refinance after all the good reviews that I read online. They are fast, clear, and responsive, Kevin took the time to explain and clarify every question that I had throughout the process. I would recommend 100%

I appreciate all the Loan Factory team member, especially Mr Hai Nguyen. they did an excellent job for refinance my house. Fast and Professional

This is the 3rd time I work with Loan Factory (LF). At the 1st time, I contacted them for my home purchase. 6 months later I refinanced with them. I have never met anyone from LF. I just worked with them online. Everything was via their website, email and phone. The only offline work was the document signing with a notary. For the 1st and 2nd times, the loan officers were from the San Jose (CA) office. This time I worked with Hai Nguyen from Orlando (FL). He was always happy and so nice while working with me. He helped me to lock a good rate in an early morning. That was done via text messages. If I need a loan in the future, I definitely contact LF again. Pros: - All documents can be sumitted online - Home apprisal can be waived for refinance - - LF now assigns a phone number to each loan officer. In the past, you had to call the office number and waited for someone to transfer your call to your loan officer if you had any questions. That was very inconvenient as you couldn't contact them during non-working hours. Now you can call or text them anytime you need. Cons: - When you start filling in the refinance form online, the information you entered may be lost (e.g. Employment) if you go back to a previous step (e.g. Borrower Info) to modify something. LF should improve the online forms so that all entered information are saved when going to a previous/next step. - The status of a loan processing is not showed in details. Only the main steps are showed. You may not know what's going on after you submit documents. You may need to check with them to make sure there is no problem with your documents. - Basically I was happy with all their work except the assigned notary who came for document signing. That lady was not nice at all. I had the feeling that she did not want to do what she was supposed to do with me. She was unsure if my wife's signature was needed on one page because both my wife and me were on title but only me was on the loan. My friend also refinanced with LF and signed his documents 2 weeks after me. The same notary was assigned to him and he had the same feeling/complaint. I know LF cannot control the notaries but hopefully LF can find a better notary.