Library of Congress Federal Credit Union Independence Ave, Washington

Great customer service. Excellent rates both auto loan and mortgages. Hours of operation over by 2:00pm If you want to visit the Washington DC office it's by appointment only.

The rates are pretty good. However, they do NOT offer bi-weekly loan payments! They will withdraw from your account bi-weekly and apply the once a month payment to the loan. You also can not make a bi-weekly payment to the loan on your own to knock down the principle and interest. I was told “we’re not set up that way” thumbs down on this...

Pros: -Great interest rates -Improved Customer Service Cons: -No internal transferring mechanism- everything is kind of old school. To do a $ transfer between members. you have to sign and scan or fax a signed document to the CU. Would like to see an in-app service to accommodate this function. -They close at 3:30pm and are only open mon-fri with no access to customer service or support. So, basically you're SOL if anything happens outside of that time frame.

I love the Library of Congress Credit UNION!! First I have to say that people must understand that the hours may not be like a traditional bank but also in the same regard the policies aren't like traditional banks either which benefits the members. LCFCU has some of the LOWEST loan rates on the market especially for car loans. Not only are the rates low but LCFCU believes in second chance credit. I have recommended LCFCU to several friends and family members and despite subpar credit LCFCU gave these folks a chance and gave them loans at some of the lowest rates despite them being turned down by traditional banks. At 21 years old and a college student LCFCU took a chance on me despite my lack of a credit history and gave me a loan to purchase my first car at a SUPER low rate. That was over 10 years ago and ever since I wont go anywhere else for car loans but to LCFCU. The staff is friendly and always greets you with a smile and speaks kindly over the phone. Only downside is that they aren't super fast in the technology area. I will say they are constantly working on improving their technology to allow members to do more things online and via the apps which I do give an A for effort :). In short if you're looking for a Credit Union and you can qualify try your hand with LCFCU!

I'm sadly regretting getting a loan through this credit union. The professionalism is non existent and their tone is very much a matter fact versus working through a situation in a professional and helpful way. Never again!

Bad first time experience at the LOC credit union. Was not greeted by the secretary Karla. Karla was too busy talking to her friend for 10 minutes straight. Went to find another associate to answer my question. Shannon was nice and wanted my business. Gave me the rght information promptly.

Horrible customer service, misinformation, and fees for services you do not use.