Bank of America Financial Center Pennsylvania Ave, Washington

When I look at the other Google reviews for this Bank of America location, I feel like my experience there on Saturday morning, December 11, 2022 must have happened in an alternative universe because -- for me -- everything was perfect. The place was moderately busy, the security guard was friendly and the lone gentleman behind glass handled everything quickly and efficiently. The best part of my visit was the young lady -- she may have been a manager -- who assisted me. I was there to discuss some unauthorized charges on my account so wasn't exactly in the best of moods. I had neglected to make an appointment but the young lady did her very best to accommodate my needs, provide me with a private office to use the phone and answer all my questions. All in all a terrific experience and I would not hesitate to use this branch again.

Had such a good experience here with Hamallah! Had some issues with a wire I initiated at another branch and he was so helpful and got everything done and resolved quickly for me. Spent a lot of time helping me and was so patient and kind. Thank you Hamallah!

The notary service at this location is a waste of time. The personnel is incompetent and lazy and incapable of processing basic information presented to them. Made an appointment here because of proximity to my house on 8/21 before going out of town with a deadline to notarize some documents for my living trust. With my certification of trust I want there to notarize some papers to transfer ownership from myself to my trust with proof that I am the grantor and the grantee. The notary service declined to do the notarization telling me this was complicated matter and needed legal advice from the legal department of BoA who was closed on weekends. I have done this in the past at a Wells Fargo bank close to my work.

This is the WORST BANK OF AMERICA location in the US. 12:40pm on Tuesday 12/21/2020. One teller, waited 15 minutes in line. Wesley second teller could not assist cause he was waiting for his food delivery. Once he got his delivery he jumped in to help. When it was my turned, Wesley refused to brake two one hundred dollar bills for me. I politely request to speak to supervisor. Wesley said his not here today. I need to consider banking somewhere else ASAP. I feel this is HORRIBLE CUSTOMER SERVICE!

Kudos to Karen who was super sweet and patient when helping me deposit a cheque.

I was appalled when I heard their mortgage lender telling a first time homebuyer it's a good idea to only make the minimum payment on their credit card each month in order to "build credit." Every time I come to this location there's a line of at least 5 people with one teller working and several other employees sitting around doing nothing. Huge waste of my time!

WORST BANKING EXPERIENCE I HAVE EVER EXPERIENCED IN MY LIFE!!! The girl at the door had 'tattooed' on stink-face like somebody pee'd in her cereal. I waited 15 minutes for somebody to help me with my business, not one person got off their butt to help me. 3 employees were huddled in one cubicle, one was working.. the other was looking over her shoulder and a guy was just sitting there playing on his smartphone. I would try and call to complain to a manager, but these jokers don't answer their phones. With service as bad as they give, I don't blame them.. why would they wanna hear how terrible they are all day? Pathetic.

Be prepared to stand there - and wait. This is why I am changing banks. 6 teller stations and NEVER more than 2 open. Gee - did the architect make the mistake or is it just that Bank Of America is understaffed?

Tellers are nice but very slow. Reeks of weed right outside the door. Police stopped me from bringing my dog inside but did nothing about the pot smokers 20 feet from them.

One teller on a busy Saturday resulted in a 40 minute wait. Rarely are the tellers here focused on customer service and always give attitude when you try to make a larger cash withdrawal.