Liberty Tax Chestnut Ridge Rd, Morgantown

I've went through liberty tax before and always been satisfied with the services. They do your taxes okay great no big deal.. Well I went again this year but this year something different happened. I misunderstood something very important that changed my financials a lot by a lot to me anyways. And I immediately expected to hear what's done is done I'm sorry I can't do anything. That's what you hear everywhere all the time mistakes usually aren't fixed for you. My bank sure said what's done is done. But Lisa, Naomi and Meghan are a diffent kind of people who truly care. Immediately all of them were on it and interested in helping me interested in my best interest. It was maybe ten till 5pm and they were messaging and making phones calls. At no time was I made to feel uncomfortable, a bother or like I had done something wrong. Maybe I should have explained myself better or she should have explained better but to be honest it doesn't matter because they all 3 went above and beyond to help me fix the situation actually to fix the situation for me I did nothing other then make the mistake. Honestly I don't think anywhere else would have done as much as they did yesterday and today to help me.

Diana at Liberty Tax is AWESOME!!! She's been doing my taxes there for years. She's always friendly, funny and can answer ANY question I've ever had about taxes. I've had my taxes done at various locations over the past 30+ years and this is the best place I've ever found. I highly recommend everyone to go there!

Liberty tax was amazing. This was my first time doing taxes. I called over their twice before going. They were able to tell me everything I needed to bring with and when to come in. This place allowed walk-ins which was nice. When I got there they were very pleasant and welcoming. They walked me through exactly what I needed to do to get my return. After less than 30 minutes I was out and all of my taxes were done. Thank you Liberty Tax!

My name is Becky Cox, and my husband and I had our first appointment at Liberty Tax with Diana Kerns and it was a very pleasant experience. Diana was so kind, courteous, and knowledgeable. She made the experience so easy for us and we will definitely be returning next year! Thank you, Diana.

Diana Kerns did a wonderful job with our taxes! She was professional, courteous and explained everything so that we could understand it. Having used all of the "do-it-yourself" tax preparation in the past, Diana's service was a breath of fresh air! We will see you next year for our return!

Kathy is incredible! I/we have been using their service for years and have always received superior customer service. Kathy specifically goes above and beyond to take care of our needs. They are affordable and timely! I will continue to user their services in the future.

Kathy P. @ Liberty Tax has done my family’s tax preparation for the past several years. She does a fantastic job of preparing our returns, explaining them to us & e-filing them. We have been extremely pleased with the service that both she & the other folks @ Liberty Tax have provided us. I would recommend them to anyone needing help with their tax preparation. We will continue to give them our repeat business. In fact, we already have an appointment for next year!

Diana was awesome. We had a difficult return to process this year, but she got me all set. AND made my daughters first return painless and stress free.

I never have a problem with the work that the tax repairs do for us. They seem very knowledgeable and what they’re doing. And they’re always helpful in doing our children’s taxes that live with us for free if they can or if they’re eligible. I have only one issue and that’s the price. We keep getting told every year that because they have our information saved previously that it will be easier and it won’t take as long and it won’t cost as much. Well it seems to be a lie because each year the price seems to increase and this year was completely outrageous. So definitely not happy about that !

This customer service at Liberty Tax is always quick and efficient. I thank you for the great service interaction and peaceful environment. Thank you Diana and Go Liberty Tax!!!