Liberty Savings Federal Credit Union Newark Ave, Jersey City

This bank deserves a less then 0 rating. I have been with this bank for many years. About 3 months ago they changed the ways you use your debit card. I never was made aware of this until I tried to make a purchase and it was denied twice. I reported this and was told my debit card couldn't be used for purchases anymore unless I had a checking account. No notice of this at all so I called for replacement cards which I never received. 2nd request was made to the teller on December 2 still no cards 3rd request I spoke to a supervisor and was assured that they have been mailed out on January 6th. Today is the 21st of January and still no card. Therefore I will be closing out my accounts and putting it in a more reliable and reputable bank. They have become the worst banking experience ever. I feel like they're holding my money hostage.

Never had problems with the previous employees, they were so competent and responsive to the customer. Now, new employees, bank equipment not working, am not able to have access to my funds with their new operations, computers malfunction and so on. Fees generated on paper statements (duh) especially when customer has decades multiple direct deposit at their disposal which they benefit from. So on and so forth, to many gripes with this bank, they need a total renovation on their operations.

Worse Bank I ever had customer service is awful. A bank teller called on a pending issue and introduced her self Hi this is the bank very rude and unprofessional I will talk to the Managua and they don’t care. I closed all my accounts with they don’t have 24 hour service and you get way better rates on loans from Wells Fargo. If your looking to open an account in LSFCU in Jersey City please don’t save your self the head ache worse customer service ever.

I have been a customer here for years but now that I've moved from Jersey City and am trying to close this account and move my money to a financial institution located in my new town I've run into a major problem with LSFCU. Their customer service is a nightmare and closing my account has been a complete disaster. They are making this process very very difficult and I have to assume they don't want to give me my money. One thing after another they tell me I have to do and then they can send me a check. I've done everything they tell me I need to do but then there is always something else and now I'm at a spot that the latest instructions from them are not possible to do on their website. The buttons they have told me to click don't exist on their site. Getting someone on the phone to speak with there is also just horrible. After so many years of doing business here I'm more than disappointed with them now and would highly recommend not working with this institution.

I like being part of a community bank and avoiding the "big banks". However the customer service here has really gone downhill and I'm considering switching banks. It is impossible to reach customer service. They make you give your number for a callback and then no one calls you back or they call you back and it goes to voicemail! Their new online banking is a mess. I have been locked out of online banking for a week now and have been unable to speak to anyone on the phone. It's a shame because this place used to offer great customer service.

I called just to report an issue that i observed everytime the bank do an update and this young lady just cut me off in the middle of my explanation and placed me on hold and never returned to the line. These employees for this bank have attitude problems, they talk to you anyway they to because nothing gets done about it. Its sad and embarrassing to be treated like this in all aspect. If it wasnt for the customers your company wont be in business and based on the ratings, it look like it wont be for long. Teach your staff to show more respect for the customers when they call.

The live chat communication is terrible! Every time I try to get some info and start typing a message it closes the chat. What’s with this? Very unprofessional not to mention plain rude. I am not happy with Liberty lately. Could be time.

This bank has young employees and they are the worst, the young managers cover up for one another or they are pretending to be manager to discourage you from complaining, take your complaints to corporate in writing via registered mail, next step contact the better business bureau and keep Experian, Equafax and informed.

If there was a choice of 0 stars, that's what i would rate this bank and everything else it comes with. Customer service is horrible! You never get through! Online banking is just as horrible!! I feel like I'm banking In the 90s!! Direct deposits are HORRIBLE! I am the only person from my job who gets my direct deposit at 2pm on a friday!! That's like getting your check mailed to you by 2pm by the mail man! I suggest you do not bank with liberty is not worth the frustration! One more thing they are a federal credit union, so they are supposed to be good to help with personal loans so you can fix your credit, BUT if you do not have a 700 plus credit score you aren't getting a Damm thing!!

I recently received an alert from Experian notifying me that my credit report was ran without my consent. My last loan from Liberty Savings was 2 years ago and has been paid off. I did NOT request for a loan since but somehow someone from the Jersey City branch ran my credit. I got him on the phone and he told me that he believed it was done in error, simply by someone giving him the incorrect account number and from that alone, he requested a hard inquiry of my credit report, not cross referencing the information from the account number given and the person requesting the loan. He then told he would handle having the inquiry removed from my credit report and would contact me. Didn’t hear back from him so I went in to the branch to speak to him in person, he lies to me by saying that the request to remove the inquiry was done and that it would take some days. When I asked for a copy of this request, no such thing existed because it was never done. He then hands it over to his manager who was also covering up for his employee’s “mistake” but promises me that all will be taken care of from that point on. I have been reaching out since my visit and continue to get the run around. Nobody contacts me. I had to call experian to let them know that the party was not cooperating with my request even though it was THEIR error. The only help is from experian as now they filed a fraud complaint on my behalf. For something that should have been an easy fix. Lock your credit if you have an account with them.