Liberty Bank Whalley Ave, New Haven

Terrible Customer service, Went to open Business account, Was told by the State, The federal Govt, And the Bank The papers I had would be all I needed to open my Business account, So I went The Following Day and met by a non English speaking Teller, Whom dismissed the facts that I had all the required papers and Confirmation from that location My documents were all I needed, citing the Bank requires this Other verification Online, Why was I not told of this the previous Day, I left and went right next store to a different Bank and opened an account.... Confirming The suspicion that Liberty is USELESS, Ben in Particular....... Do not use this Bank.... Not Opinion its fact.....

No Stars! This the very very worst bank I've ever dealt with. Every timer I have tried to get information it has been a disaster. They never answer the 888 telephone # and the tellers have very little banking knowledge except for routine transactions. The manager was supposed to get back to me when the teller couldn't help me, but she didn't call. It is so frustrating to deal with such an unresponsive bank. I'm out of there asap. At this moment I've been on hold for 20 minutes. %^%$#@@$^%&()(**^%#$%^!!!!!!!

Wen they saw than I was Spanish whit a descent pay check, the girl ask me for two identification 😒, the thing is she all ready has my CDL , plus I have account whit them so you people can think about what was this about,

Every employee at this bank is kind, respectful, and attentive.This is my preferred Liberty branch. Customer service is second to none.

Tellers need basic customer service and human interaction training. Supervisors/managers need more experience.

Liberty bank is the best yes there maybe different workers at each location but the overall experience of what they have to offer is amazing

Lady manger very rude lacks customer service skills