KeyBank Amity Rd, Woodbridge

If I could give zero stars I would! Hands down the worst customer service anywhere. Many unresolved problems with almost every transaction done at this branch.

I have been using this branch for about 3 years. They have always been pleasant and helpful.

was just pretty much yelled at and talked over while calling the branch with questions. Very rude and I will be switching banks

The manager straight lied to my face for ABSOLUTELY no reason! They are supposed to open at 9AM on Saturdays. They were running late and he told me to wait another 10 minutes so I say no problem I understand, and so I waited. In fact I waited another 25 minutes then to be told that I have to go through drive through. So I did. For him to tell me “Oh the inside of the bank hasn’t been open ALL year.” Then I proceeded to tell him, “Well that’s weird because I was just inside on Monday making a deposit.” He looked at me dumbfounded. Then asked me if I’d still like to make a deposit. At this point after waiting a half an hour to be lied to is complete bullcrap! I told him there was a line of people outside that were also going to complain because they didn’t even let us know they weren’t opening they just stood there and watched the cameras. It’s unfortunate that I’ve been going there for the last YEAR but I will never come to this branch again. I don’t even have an account there, thank god! I only come here to make a deposit for my rent.