Lancaster Red Rose Credit Union E Main St, Leola

My old credit union merged with LRRCU and have been a member 12 years. However, I've had nothing but problems every time I need a new debit card. 1st of all they charge you $5 since card cracked. All the other cards in my wallet I have no problem with. Now I can't get my PIN changed. The excuse I get is were have problems with the PIN system which is a 3rd party. Answer, hire a different company. Time to change credit unions. Go to members first and put LRRCU out of business.

First it is a credit union. 2nd people are always friendly. Great rates on loans. 3rd access to other credit union's ATMs.

I love RRCU! They are super nice and friendly. I opened my account back in 2013 and since then, I have never left! They are like family. Did I mentioned they have the lowest loan rate around. The only negative thing is they are always short staff, which can be frustrating when you are in a hurry. Besides that, Best Credit Union Bank in Lancaster, PA.

I have been a member at LRRCU for about 5 years now. I will say when I first joined it was ok. Now I recommend this place. I think Management has done great things and it shows. I have been in the office and had the manager come out and help customers, so they didn't have to wait. KUDOS People answer the phone and are able to help you when you call. If you are looking for a new bank check out Red Rose Credit Union.

I have used this bank For 12 years now, I can honestly say they have improved a lot specially with their mobile app now make it easier to view your account and you can get paperless statement. Great customer service staff always nice and always willing to help with anything. Great Bank.

I've had my share of issues with this place. It's unfortunate that all my bills go through this credit union that if I where to leave it would be a hassle to transfer everything to a newer bank. I applied for a auto loan which I was approved for. When through all the steps the loan officer put me through. My finance company couldn't get the credit union the payoff because there fax machine was down. Something that should take a few minutes took two days. After a week of trying to get this ready I go in to finalize the paperwork. They then tell me they can not finance my vehicle. After a week of telling me I'm good. The loan office forgot to "check the value" of my car. They also gave me a hard inquiry. On top of that my girlfriend has a account with them. The suggested to her to direct deposit her funds to her savings. Without telling her the debit card is only to her checking. For over a year she would swipe her checking card which the bank would charger her 10$ every swipe because she had no funds in her checking. The funds would get pulled from her savings into her checking but also she would be charge 10$ every swipe. It took almost a month to fix that issue and they only gave her back half of what they stole. This place is sad and the experience is horrific. I will be switching credit unions. Sad part is they could care less. Just like they did when I continuously had issues. I could keep going on about these experience but I just want the next person to be very careful about choosing this bank.

Hi, I have been using them for years. This place is great if you just follow this advice: 1) just show up at the New Holland Avenue location, it's not that far away everyone! Their customer service is always excellent anytime I come in. I have not ever had any problem getting them on the phone, but if you are - why isn't anyone just driving over to the New Holland office and talking to someone in person? Especially if you are getting a car loan, the extra thousands of dollars savings for your car loan is worth it (see more notes on that below) 2) Start the vehicle loan application process early before you start your search - why are these reviewers waiting till the last minute? I always knew that I needed to have car insurance ready to activate before starting my car hunt, and to have the loan process started before I look for a vehicle. If you wait until the day you are at the dealership to start the process of course it is not going to just take an hour to get the entire thing processed when you have never physically shown up at the bank before your car search to get the process started. You need to physically go in, talk to someone, sit down, sign and get the paperwork prepared, write down your personal loan officer's extension and when they will be in, then go to car dealerships. I have had four vehicle loans with Red Rose Credit Union and the most recent one was LESS than 3% interest. I took out a 7,000 car loan and am only paying around $400 or so dollars in interest in the ENTIRE life of the loan. Compare that to the "fast" dealerships 25% interest compounded monthly. I will take the several thousand extra dollars in my pocketbook thank you with having to go by the office in person a couple days early as compared to paying a couple extra thousand for instant turn around at the dealership. Take your pick. This doesn't mean you will get my rates because I have a very good credit score, but for me, my monthly payment is only $154 a month for that $7,000 car loan and almost all my monthly payment goes to the principle balance so the loan goes down by approx the amount I pay every time I make a payment. 3) I really like their phone app, I use it all the time. 4) With a credit union as a member you have shares in the company, or that is how I understand it. 5) At times I have used other banks as an adjunt to RRCU, but I have never closed my account there. They have been super competant, flexible, and caring throughout the more than a decade I have been using them. 6) When I was a server and bringing in large volumes of cash they never made me feel like a burden. I cannot say that of my other bank. 7) At the approx time I write this, they have a computer in the New Holland Ave branch that you can use for bank related needs while you are there. 8) The drive through has always been fast and competant (I use the New Holland Ave location). I also had good experiences with the location in the government building downtown. 9) Honestly, I have never had any problem getting someone on the phone, every time I remember calling someone answered right away so I don't know what they are talking about with that. Are people calling the New Holland location when they call? Because the one downtown in the government building is a tiny auxillary office which only has one (very competant, but still only one) person anytime I have gone by.

Abysmal Customer Service. I applied for an auto loan because they seemed to have the lowest rates around. When I did I was told it would be 24 to 48 hours for a decision. I'm at 3 weeks now and finally got a hold of someone at the office (no one picked up for 3 or 4 calls during normal business hours -- I was on hold for about 10 minutes each time). When I finally spoke with someone I was told it will be another week until I'm approved because both the Loan Officer and the CEO are on vacation. There were no follow-up calls, or any kind of notice. I also had to fight them to get any kind of information. Lancaster Red Rose Credit Union seems to be poorly run and I would not recommend them for any kind of financial assistance, unless you want to waste a good chunk of your life on the effort.

Family has used this credit union for decades. I don't have much to compare them to others; but the negatives (that I notice) are: -Issues with their mobile app (getting better 5/12/19) -Night deposit box is not checked when they arrive there in the morning. Updated 5/12/19- I used to have to call the next day, then they would check it. Since posting this originally, it seems they have took care of this issue) -Cut way too many employees; thus hard to call them directly, get the right answers. (Also updated- has been much easier to get someone when calling) Other than that, I still highly recommend LRRCU. They will help as best they can for loans, accounts, etc.

I used the drive thru and they didn't say anything. Just sent it back out and moved on. It made me feel so welcome. I enjoy the silent treatment. They are not my main bank. They definitely seem understaffed at the drive thru.