Lakeside Bank S Archer Ave, Chicago

The location of the bank is excellent, with parking available. Unfortunately, there is a real need for an investment in leadership and customer service for the management and their employees. The branch on 13th and Michigan is an incredible experience with excellent service, but this standard is not consistent at all of their locations.

Commerical loan department very unprofessional! Does not want to do business or answer any questions! Did not ask me any questions about my loan. I ended up getting a 800k loan at Cathay Bank. I bank with Lakeside but I find this person at the loan department extremely rude and arrogant. Sorry you guys can't offer me good customer service!

Great location with plenty of parking space super clean environment

Don't trust the group they outsource for bill pay. My payment was never received and now I am stuck with a late fee. They claim to be conducting an investigation for weeks. However, I found out they are just calling my payee, harassing them, in order to attempt to have the late fee erased!

The staff is courteous and professional. Have never had a problem with any of their services or staff. Don’t like that they don’t have a bathroom, even for their customers!

Unprofessional，poor attitude, I was so disappointed with their service.

办事效率低下。存个支票前面2-3个人要等半个多小时。 (Translated by Google) Work efficiency is low. 2-3 people have to wait more than half an hour before depositing a check.