Lake Trust Credit Union N Harris St, Mt Pleasant

Treated well, good rates and programs and fraudulent activities quickly resolved. The Mt Pleasant branch has long term employees who are friendly and knowledgeable. Have been with Lake Trust since it was SECU and have no reason to look elsewhere for our banking needs.

I've been a member with Lake trust since they bought out Nuunion credit union, so how many years that is. Used them for car loans etc. So summer 21 I got preapproved for a car loan. Actually twice because I didn't find anything. Dec 21 I find a truck i liked and called them from the dealer. It was about 2 in the afternoon. They put me on hold for maybe a 30 minutes. I finally hung up, called again, got a live person and put on hold again for maybe 20. The dealer told me they will beat the rate, which was low AND have it done it 20 minutes and even a local bank, Huntington. So I did it. Lake trust never called me back. Wrote them an email. No response. Last straw is my credit card is expiring, no new credit card. Wrote them an email. No response. So I have a capital one quicksilver on the way...with rewards! You know its nice to have a bank or credit union that's on the ball, peace of mind, so as much as a pain as its going to be I'm gone. Recommendation is to avoid them.

The ATM stole $330 from me, I have it on video that I deposited it and it did not deposit to my account because of a “transaction issue” and did not give my money back. I called to dispute it because there is a security camera directly above the ATM, they told me it’d be resolved in 10 business days, and then they did nothing. I am going to have to audit them and change banks because I can’t even get ahold of someone to figure out what the result of my dispute was, the phone wait times are hours long and they just keep transferring you.

Just got A car loan through this bank so I figured I'd check it out since my first payment is tomorrow. Not gonna lie the other reviews don't give me much comfort but here's 5 stars until proven otherwise. They had the lowest interest rate available so let's give them a shot.

I recently had a family member apply for a car loan. and I in the past have applied for a few loans when I first started my business I have been a member for over 30 years and was always declined by LakeTrust I just got a loan from U of M credit union with at a SUPERIOR rate. Wake up Lake Trust - moving my business to UM Such a better credit union all the way around

When Imoved here in the beginning of the COVID shut down, they were very helpful and I was able to open accounts. They continue to be hopeful and cheerful.

Lousy customer service with Fraudulent undertones. Their atm scammed me and took money from my account but did not dispense it. Went inside for some help and all I got was sorry excuses for human beings. They said they don't own the atm and there was nothing they could do. Really? You don't own the atm that has your banks name all over it? Yeah right! Lady went to the atm and took money out for herself and said look works just fine. Lousy person. Had to go to my bank and they found it ridiculous that lake trust refused to help with what is in fact their atm. Now an audit is being done and camera coverage will be reviewed. Stay away from these frauds and the lousy people who work here! Also want to point out that despite being required by executive order, no one was wearing a face mask inside when I got inside. They didn't put them until well after I had already gotten inside.

Very nice people, never had a problem with them.

Lake trust credit union is one of the best credit union i been too I highly recommend this bank spot on fast friendly service Thank you all at lake trust!

I have enjoyed doing business with Lake Trust Credit Union for many years. The Staff are Very knowledgeable and friendly, always ready to assist in any way possible. Respectfully Linda A.Mayes