Lake Trust Credit Union Packard St, Ann Arbor

Opened a new account with them today and Ellaina was amazing! Definitely excited about banking with them in the future!

Always helpful and friendly my card has had 3 fraudulent activities over the years and they caught them rite away and corrected it . Thank you so much for looking out for your members . They always greet you with a smile and are helpful with all questions or issues. Highly recommend this bank for all your financial needs .

Long time member and the current staff is outstanding. I always get a friendly greeting when I walk through the door. I’m in once a week, same routine with my check and every teller knows where I want it deposited and how much cash back without asking. Everyone calls me by name and are friendly, courteous, professional and helpful. Wouldn’t go anywhere else.

The credit union is very good with great services. The mortgage department fails miserably. I'm a long term member and after a week on non-returned calls I used Huntington Bank for my mortgage.

Predatory and deceptive. Lake Trust quietly reverses policy to extract money from poorer members. Foreign ATM Transaction Fee Refunds were silently reversed, turning refunds into added fees of their own, double-dipping into an ATM policy they had lulled members into using for free. My experience: When I signed up for a checking/savings account with Lake Trust around five or six years ago, I was motivated in large part by Foreign ATM Transaction Fee Refunds. Lake Trust offered four per month, which enabled me to have access to ATMs and cash without proximity to physical banking locations. I used ATMs freely with the comfort that these fees would be refunded to me at the end of the month, and they consistently were, for years. As someone with very low yearly income, I valued this feature dearly, and found it instrumental to my ability to use banking services effectively, as well as a primary motivator of my decision to bank with Lake Trust Credit Union. I regularly told others how happy I was banking with Lake Trust, how I finally felt empowered by a financial institution, how I could (at last) have access to my own money without endless fees. I was a deeply satisfied, loyal and evangelistic customer. So when I discovered "Foreign ATM Transaction Fees" in my transaction history, I was confused... what happened to the refunds? I had never used four or more foreign ATMs in a single month, and saw nothing from Lake Trust about a change in this policy. When I saw that not only had Lake Trust stopped providing refunds for Foreign ATM Transaction Fees, but had introduced fees for these transactions of their own, I was livid at this quiet bait-and-switch, a deceptive betrayal of trust. I have no idea how long this reversal of policy had been going on, as Lake Trust doesn't allow me to view my own transaction history beyond a year and a half (or so, when I last checked). The banking institution I had trusted and supported with my money had, without notifying me, chosen to upend its policy to profit by double-dipping on fees that they, previously, had promised to refund. The financial loss that this represents to me personally comprises a significant portion of my monthly income—and has me financially pinched, misled and taken advantage of by an institution I used to trust. If you work for a living, avoid Lake Trust at all costs.

There check cashing policy is never consistent. Predatory practices geared towards low income individuals requiring two forms of Id to cash a payroll check. Manager in photo is rude. I said good morning and he just ignored me to my face. Over this branch is bad.

JJ was extremely efficient and helpful at the local branch closing my auto loan. I was in an out and able to get back to my office without having to disrupt my day. On the corporate side, Craig was very helpful dotting the I's and crossing the T's to make sure we had everything in place. The rate was excellent. I'd definitely use them again.

The Packard branch is my favorite branch to visit! Michelle, Liz, and Nolan are always friendly, helpful, and supportive of our family. I appreciate their willingness to answer all my questions or find the answer if necessary. They never let me down!!!

I love this bank! Just a question, are they able to make the debit cards in the store still? I know they were able to do it before covid.

Been going here for 20 yrs . I lost all my respect when i had fraud to my account . They would not help me told me there nothing they can do!!!!!.. Im switching to a bank. Least banks protect you ! ...