Lake Michigan Credit Union - Corporate Office Glenwood Hills Pkwy, Grand Rapids

I strongly urge anyone considering LMCU for their mortgage needs to look elsewhere. Due to an enormously flawed process for selecting home appraisers, they directly cost me tens of thousands of dollars through no fault of my own when purchasing my first home. My experience has given me very little confidence in the integrity or consumer focus of LMCU and, as such, I have also closed all remaining accounts using their consumer banking services as well. I will never be using any of their services again, and I urge anyone reading this to do the same.

I wouldn't recommend them for a home equity loan. We do alot of banking with them and it has always been fine and pleasant but a simple home equity loan is going to take us 55 days to get funds. Blamed it on staffing issues. It has caused lots of stress and frustration for our family and the family we were going to purchase property from. Almost caused the deal to fall through multiple times.

Service mortgage clerk is terrible. I called about them mistake, she told will fix on next day, but did more mistake. Before I could not find $200.00 now it is $800.00. Maybe she rise her payment for this bad job? Nataliya DeVore

Was pre approved on the home side for a significant loan amount. Eventually went to commercial for a loan of a similar amount, to try and buy the building my business is in. Only to have Jack refuse to consider funds in my business accounts as income for a down payment. Wasted weeks of my time when I had a short deadline to say "he couldn't support my loan" . The result, I lost the building and a prime location for my business, lost thousands of dollars in lost profits and moving expenses.

Put a retail presence in Lansing if you're going to try and capture all the lending business there. Give me a break. I can have my mortgage through LMCU on a house in Lansing but I can't cash a check? Last I checked Lansing was part of Michigan.

Customer service is terrible! My husband has been trying to fix a debit card issue for our HSA and the representative treated him as if he was dumb. All we wanted was a new card... We get attitude and no genuine communication. We won't be continuing our relationship with this bank when we have had such wonderful experiences with others in the area.

Do not bank with this credit union. Their customer service is terrible and they will transfer you to a manager who will do nothing for you. They closed my debit card, while I was out of town in Florida for possible fraudulent charges, after declining my card at a travel stop for gas. The account had well over 2000K in it. When I called to have the card reinstated, on a Sunday before a "holiday" Columbus Day, I was told that they were not able to do this and I would need a new card. Problem was, they denied the gas charge, it was 2 days before I could even think about getting another card, and I was 1500 miles from home with ONLY this card. I don't believe in CC. They basically left me stranded without cash, card or gas!! They were sorry... but because customer service didn't open unit Tuesday they could do nothing!!.. Needless to say..this account will be closed along with the savings account.

I’ve been with LMCU since 2010 and they’ve helped me ever since. Have an auto loan with them and credit card. Both have significantly helped my credit score go way up! Amazing service. Just got a significant bump to my credit card limit and the service was excellent and fast thanks to Amir M!

My wife and I have been members of LMCU for over 25 years. In the first years of our membership, LMCU was an institution that was pleasant to deal with, and had branches staffed with knowledgeable and caring workers. Over the years, they have just grown too big. This rapid growth in an environment of low unemployment has resulted in a company filled with low paid, inexperienced staff of which many just do not care. Because of this inexperience and knowledge level, even simple issues necessitate these newbies call “corporate” for advice and guidance on what to do. Simple matters often take an enormous amount of time and are never followed by any acknowledgement of remorse for wasting the customer’s time. Issues often require several visits to get resolved. Also, there are now lots of rules and regulations blindly followed by the newbies that makes dealing with them on even basic subjects challenging, time consuming, and extremely frustrating. We have an impeccable history with them, credit scores over 800, and high net worth, yet we are treated no different than an 18 year old fast food worker. The unfortunate thing is that LMCU has, like so many other companies, forgot that success ultimately begins and ends with the customer. If you are thinking of opening an account with a Credit Union, there are many great alternatives to this place. Please take our advice and look elsewhere.

This is the corporate office for LMCU. There is an ATM for Members to use but this location is not a Branch. This is the location that typically will hold the Shred Day in April for Members to shred sensitive documents. See member statements for details in the spring.