Lake Michigan Credit Union 28th St, Grand Rapids

Had to go in because I had fraud done against my debit account. Losing $100 to Lyft rides for someone in San Francisco while I was working yesterday. Everything was fine until they forgot about me while they printed my card and looked at me while I sat there waiting for my card for 45 minutes. I was awkwardly looking at the woman who originally helped me for a long time. I was technically working so I called my boss and he suggested I go through the line again. Now I'm waiting behind 5 people in line still awkwardly looking. I'm 6'5",. It's pretty easy to notice me akwardly looking at you. I go through the entire line! Then I noticed a gentleman who came in about 10 minutes ago getting his card... I was upset. Then I was further pushed when the blonde woman with glasses sarcastically told me "thank you for waiting inline". I think she did it because she saw I was upset. I entered at 3:10 left at 4:05. Boss gave me the rest of the day off when I told what happened. Please respect our time! I don't care if you guys need to work and move slow but please don't just waste my time needlessly. Talk about feeling unwanted and unremarkable!

Long time LMCU member from back to the GRTCU days and this is a very nice facility inside and out. Quick Drive thru as well. No complaints and do not see the issues from other reviews. Friendly, thorough, efficient. Definitely Recommended.

Evi drive-thru teller went above and beyond what’s expected. She knew the bank products and was willing to carry thru what I had asked! Excellent employee LMCU!

I have been with this credit union for almost a year now and I have not had one problem with them. They helped me get my first vehicle loan as well as a credit card. Anytime I connect either on web chat or on the phone they explain anything I have questions about in detail. I will for sure be a lifer! <3

My husband reached out to open a new IRA account and spoke with two different people, each trying to talk him into a different product that would make them more money, but was not the best fit for him and his needs and wants. We went to a different institution and they had it set up same day with no issues and were a pleasure to work with. We needed a deposit slip for his savings account in order to electronically transfer funds for the new IRA and Lake Michigan refused claiming they do not offer deposit slips. They come in every box of checks for checking accounts but they can't print you one for a savings account?! They issues a letter that looks like anyone could type up so of course it was not accepted by the investment firm. I have had enough! I requested my husband close our joint account but because I am primary on the account they denied him. He is joint on the account--he can withdraw and deposit and open any sub account and get any information he wants on the account, but can't close it out?! Lake Michigan Credit Union is in business solely for themselves, they do not look out for the best interests of their members. For a Credit Union they sure do operate and treat their members like a big bank. They have two less members as of today that's for sure!

My wife and I have been members of LMCU for over 25 years. In the first years of our membership, LMCU was an institution that was pleasant to deal with, and had branches staffed with knowledgeable and caring workers. Over the years, they have just grown too big. This rapid growth in an environment of low unemployment has resulted in a company filled with low paid, inexperienced staff of which many just do not care. Because of this inexperience and knowledge level, even simple issues necessitate these newbies call “corporate” for advice and guidance on what to do. Simple matters often take an enormous amount of time and are never followed by any acknowledgement of remorse for wasting the customer’s time. Issues often require several visits to get resolved. Also, there are now lots of rules and regulations blindly followed by the newbies that makes dealing with them on even basic subjects challenging, time consuming, and extremely frustrating. We have an impeccable history with them, credit scores over 800, and high net worth, yet we are treated no different than an 18 year old fast food worker. The unfortunate thing is that LMCU has, like so many other companies, forgot that success ultimately begins and ends with the customer. If you are thinking of opening an account with a Credit Union, there are many great alternatives to this place. Please take our advice and look elsewhere.

Great customer service at this LMCU branch. I am always greeted when I walk in. Kurbi is my favorite, she is so sweet and very engaging. She also knows her stuff when it comes to banking questions. Go here for good service and all your banking needs. #iamlmcu

This Burger King has gone down hill since the remodel. Even though they expanded their drive thru to have three lanes, I tried going through the drive thru, but I did not see a menu anywhere. The worker got mad at me and said that they're a bank and they don't serve food? I then went inside, and it is completely different. They're not even serving food anymore. Horrible experience.

Great Customer Service!! The people are very nice, friendly, and professional!! Make your way over to this location and this staff will solve all of your banking needs!!

This bank has really good staff. Nice people, good staff. You guys are awesome. Planning to make account with you guys soon.