Lafayette Federal Credit Union University Blvd, Kensington

I've been with LFCU for 13 years now and used them for my recent mortgage loan. As a first time home buyer, I had a lot to learn, but the mortgage officer explained things every step of the way. The rate was amazing and their ability to guarantee clearing the loan in less than 20 days was one of the factors that helped me have the winning offer on the property I wanted in an extremely competitive market. Highly recommended. Excellent service and the best deal around.

I became a member of this credit union on the 17th of February. And it's inconvenient. I have yet to receive my debit card and have been unable to contact customer service for a week. I call and get the same "our system is down" and booted to the survey. Or even worse am on hold for over half an hour then booted to the survey. I regret my decision to put my money in this bank. Steer Clear!

I have used LFCU for decades. They are nice people. The interest rates on mortgages are very compentive. Their equity builder loan program is a great product.

I’ve been with LFCU for 30 years. They did both my home loans as well as several car loans. It’s a small shop but you won’t find better rates anywhere! LFCU is the best.

LFCU is a great credit union that offers me consistent service. Because I have been a member for a while, they also offer me expedited service for some items. The staff are always helpful and the loan rates are really good (I have purchased 3 cars through LFCU).

I'm surprised to read the reviews about customer service because this credit union has always been great to us. For example, I recently had an issue with my mortgage (I paid twice by accident) and I was able to email a real person who got back to me within the hour and resolved the matter that day. I've had mortgages at big banks before and I've never had that level of personalized service.

Been a member of lfcu for almost 3 year now and its been GREAT.!! Customer service is nice all time . Can't thank Angelica Garcia enough.! She was very knowledgeable and helpful throughout every visit. I highly recommend this credit union for any loans or re-financing!

We have a boat loan through LFCU and opened a checking account to deposit money in there to pay the boat loan. We never received anything in the mail with the account number so we are able to have direct deposit. Called the bank to find out our account number and also asked if they could mail the info to us. Nope, you need to go in the branch witch is two and a half hours from my hours. What an inconvenience....oh, but they were sorry for the inconvenience....yeah right! Quick update; I can now have the payment automatically deducted from our account that is with another bank. This solved quite a large problem for us. Thank you

Was having some issues with my bank sending money over to the federal credit union and Murtuza came through in a clutch. Not only did he make a note of the situation yesterday but he followed up with mail department and kept following up with me regarding the payment status and I am grateful.

In the interest of doing my part to improve the state of banking, I keep a modest account with LFCU. Due to the antiquated online banking system, unhelpful employees and complicated phone center - they will never be my primary bank. I want Credit Unions to be a viable option to the big national banks that dominate. This week, when my requests for help during two separate in person visits are both flatly redirected to the online system rather than being handled at that moment by the person right in front of me, I decided to never invest heavily in this institution. For shame, LFCU on your dismal customer service. Reasons like this are why my primary banking will always be elsewhere.