KLS Financial Services Aviation Pkwy, Morrisville

They really like to play stupid at this place. I set up a payment arrange to have $350+ taken out monthly and split between two accounts. I noticed it was only being applied to one account only. I called in and spoke to Ms. Johnson and she said she wasn’t sure why that was happening but would make a note for the next month or something of that sort. I didn’t believe her so I canceled automatic withdrawal for this reason. I went online and made a payment for A SPECIFIC account and they again, took it from that account and applied it to the other account. I’m not sure what they are gaining from this but keeping me from getting rid of the smallest account sooner than later. When I asked why was that happening, she didn’t have a clue. So moving forward, I’m going to contact the business themselves and see if I can make direct payment. I could of been done paying one account off long ago! But they refuse to apply my payments to that account specifically, especially since I was promised that they would remove it off my credit once it’s paid off. This is clearly their way of prolonging removing any of the accounts by just adding all the funds to the highest balance.

Collections are a scary thing to deal with when you see them on your credit report. But you are In good hands with KLS. Jessica went above and beyond to help me . She's very nice, informative and is a pleasure to work with. I am very grateful that she helped me get everything resolved . You're awesome! Thank you to Kathryn as well! Another good one right there. Ideally you wouldn't want to talk to any collections companies but sometimes you make mistakes. If you get sent to these guys everything will be okay. trust me.

Constant calls and hang ups with no voice mail reported to the Consumer services of NC and filed an FCC report on the numerous numbers they utilize to call from .. No I don’t want to speak with a supervisor your company knows full well to follow training. You guide Reps to perform in this manner. My number is private and not listed yet you obtained it illegally and call it relentlessly. Zero professionalism and ethics.. Now you can deal with a FCC Do Not Call complaint of which I have recorded your none stop multiple daily call records ..

your blurb about changing the face and you are more than collectors is not true. We are you.We know you. We know my problems? seriously, you were no help. not flexible. unwilling to listen or offer options. you were zero help. do yourself a favor and just be authentic by removing statements of who you are, off your page.

Very disappointed with this company. The first time they called they text and ask when they can me back. I told them to call the next morning, and they never even called. So I went online and made a payment. Then I get a phone call a week after making an online payment, I was working and missed the call. I tried to email them and ask them why are they calling as I made a payment online and I am going to continue to pay monthly. - No one responded!! Then today, Then send me a text and say they received my payment but they want automatic payments, really??? I don't want to do that or I would have done it right??, so it's apparently not good enough that someone is trying to pay! Wow

Ms Johnson was my representative, she was helpful, I'm not happy with the original company I had an account with because I was already making payments because they charged me 600 dollars for a corona test with them and they sent my account here. But you live and learn, Ms Johnson put a hold on things so my account wouldn't get sent to my credit report so that was nice of her

It pays to know the laws and your legal rights. do not let these people call you in an attempt to scare you. you always have the right to reach out to the original debtor you do not have to settle with these snakes I'm definitely not upset with you...your agent that subscribed me to your system without my consent is the snake... I asked a question and the response was I'm not going to combat you. Much like your defensive response lol i have the screen shots if you would like me to publicly share.

I don't take threats lightly, the agents from KLS are not professional. Using fear and brash treatments are not necessary. I had a family member suffering from stage 4 cancer causing a delay in my payment, so I didn't appreciate their settlement tactics.

I worked with Mrs. Johnson about a debt that accidentally was sent to the wrong address, she explained easily and got me set up quickly. It got paid in no time and gave me reassurance that everything was set up. A great time for some rough stuff.

Settling my account was the most horrific experience I could've ever imagined. Thank you, Sharlene Scott. She is a manipulative liar and is possibly the most unprofessional person I've ever spoken to in customer service. I was harassed to no end by these people. They obviously need better training.