Keystone Credit Union Rice Rd, Tyler

Had a difficult start with a situation bc of my own doing. And it didn’t help after I read quite a few very harsh and negative reviews. I must say that I do agree with them up to my second encounter. After some praying and praying some more, I decided to walk back in and speak with a different office personnel. Not to cause conflict or strife, but I knew what financial assistance I was needing and I wasn’t getting it. I told her what I was looking for and convinced her that I meant what I was needing. Minnie really helped me tremendously and I mean this to the highest degree. She turned a very sour and negative feeling that I had for this institution into a big positive. She is open and very knowledgeable in her field. I am grateful for her taking her time with me and helping me at this time. Thumbs up. Go Minnie!!!

Been using them for many years. 99/100 times, great service. They even know my whole family my name. Only reason for 4/5 stars is because their ATM has been out of service for a while now. Tho if you go while they're still open, they'll handle your request w/o a fee as well

My experience has been terrible, this "hometown" credit union is run more like a "hometown diner". I have had my debit card declined on multiple occasions with over a $1,000 available in my account on each occasion, with little to no explanation as to why from Keystone. It is next to impossible to reach someone at their Tyler branch even during work hours. I honestly do not know why anyone would use this credit union in Tyler.

Banking with them for over 25 years and no complaints.

Don't get fooled by their website... call and you will learn all you need to. Loan officer is extremely rude and disrespectful.

Mark Chelf is terrible at his job!!! Rude, disrespectful, obnoxious, and incompetent. See you in court!

The loan officer there is an extremely rude lady, maybe a little PR training wouldnt hurt.

RUNNNNN! Terrible customer service and unprofessional staff/business practices.