KeyBank E Smoky Hill Rd, Centennial

A huge shout out to Alberto who is a banker at this location.My adult daughter went in a yesterday to troubleshoot problems with her checking account and it turned out to be a problem with her debit card due to overuse and overcharges by her. Not only did Alberto take the time to help her understand proper use of a debit card, but he offered for her to come in today during his lunch hour so he could give her the basics on finances and budgeting. She took him up on the offer and is a better smarter person because of it. Not only is Alberto a fabulous representative of KeyBank, but he is one of the kindest most selfless people we have ever encountered. Thank you Alberto for all you have done for us. You are a blessing and we will forever be customers of KeyBank!

I have never been to bank with such horrible customer service, middle aged European women was very rude screaming to swipe my card when I was waiting on phone with client. Someone please properly trained staff or hire people with better costumer service and attitude to work.

Worst costumer service ever. I don't even want to give it one star. Do they hire these people off the streets? How hard can it be to add a parent to a minor's account? This isn't the first time we've done this. The first time with our first child, it went smooth. Somehow this time, with our second child, the rep and manager are refusing to do the work. They had us fill out a form to add both the second parent (no biggie, done this before). They said it would take a couple a days. Three weeks later, nothing's done. They said it's done at the corporate level and not their responsibility. Called the 800 number. The rep at the 800 number says it's done at the branch. Called the branch back and the teller says the rep and managers are out. The rep was the same rep who worked with us with our first child. How can she suddenly forget how to do the job. Unbelievable.

When I came to this location I reopened an old account I had with keybank. On the day of my first direct deposit my account was suddenly blocked because they needed me to bring my social security card to verify my account. When I had moved recently it became lost in transferring my belongings, I was completely terrified to find out I could not touch my cash or anything. Luckily, Thanks to Neera. She helped me get this issue dealt with as quickly as possible she is an amazing banker and worked extremely hard to solve my situation. If it wasn't for her I would have closed my account and gone elsewhere with my business. She is a true life saver, I will continue to come to this location for any thing I will need for my banking. Thank you once again Neera! -McKenzie

Absolutely the best bank, knowledgeable staff, Great service. All Tellers, bankers and manager are nice and efficient. I've been working with Dianelly From two years,she knows her role. Always email me new promotions, new rates, how I save money and introduce all services through key Bank.

Horrible experiences. Each time I have gone into the branch there is usually no one in line but the representatives are typically occupied on their computers and say "we will be with you in just a minute" those minutes are more like 5-10 minutes in my experience. Additionally, today I have an available balance from a recent deposit into my account, however, I go into to withdraw the available balance and am told by the individuals that they can't withdraw the funds. I call Key bank and find that the funds are available for withdrawal. This branch is highly incompetent of doing any job. Anytime I have to pull out more than a few hundred dollars it is like I am asking them to empty their entire cash funds. This branch is super slow and not capable of serving their customer. No one seems to know how to do anything and by the time they get the right person to do some simple transaction an hour has past by. Do not bank at Key and even more so this branch. Additionally, when you do withdraw funds they act like it is their money and want to tell you how to spend it. Highly unprofessional.

Zero customer service. Long waits. .1 teller for the WHOLE BANK. I sat in the drive up line AFTER sending my deposit in for 30 minutes before I drove around the bank, went inside, and got my checks back. Now I'm back again to attempt this deposit. 2 cars in the drive up, 7 of us inside the lobby...1 teller. The branch Manager just told me, "that's how it is". Looking for a new bank STAT.

I have a great experience at Smoky Hill Branch of Key Bank. Every one is so professional and friendly all the time I visit. The staff makes me feel so special and go extra miles to help me and not just me I have seen the same behavior towards other clients. I will recommend this branch to all my family and friends

Fatima will be the reason I will close all 3 accounts with this bank I had enough of her attitude I had enough of her arrogance and disrespect I should not have to travel 15 minutes to another bank because she does not want to do her job she is rude and needs to be trained or FIRED

Zero stars. Average bored service, not busy at all today, but just barely polite. Needed to use the restroom in an emergency after making a deposit, I'm a customer, and they said "bathrooms aren't open to the public". Zero customer service. Other branches are much friendlier and more helpful!!!!!!!!