KeyBank NY, Saratoga Springs

Stay away. They charge you crazy fees! They charged me overdraft fees bc I wasnt enrolled in the overdraft thing to come out of your savings account which I didn't even know you had to sign up. Okay signed up then they charge you to transfer from your savings lol and still the overdraft fee. No winning with this bank. I even filed a complaint with federal reserve, hopefully they shut these people down.

Ever since being forced over to Key Bank, there has been nothing but problems. The ATM took in a cash deposit, printed a receipt saying there was an error with no amount on it, leaving them to tell us there's nothing they can do. The app is slow to update charges and takes almost 5 days to deposit a check (TDBank is usually in by the next morning, GFN is similar). There's also nothing in place in a basic account to make your card decline a charge if you're out of money. This is a DEBIT CARD. Just wanna make this clear: if you do not choose to change your account settings with them, you can be charged for something when you have LITERALLY NO MONEY. I've never, ever seen this. If you don't have the money, you do not get charged. It's very simple. When trying to ask about this, albeit panicked and concerned, the teller on the phone hung up on us. Been looking to switch banks for a bit and this was the last straw. Terrible company and this location has had a few problematic employees to interact with.

I am literally sitting at the outside drivein and have been waiting for ten minutes to just deposit a check while I can see inside that my teller is chatting with people in the bank and there are plenty of tellers inside. Meanwhile, my check that I’m trying to deposit was put on a five day hold because my account was overdrafted by $3.50! Unbelievable! Keybank is and I’m taking my money out.

Not a huge fan of this Keybank. Employees were rude when I first got there until they eventually realized during the time I had an account with them that I had money and I was not a student. They never warned me about fees or being slightly inactive, until the fee went to collections (<$100). Because of this bank, I closed my account and I have never stepped foot in another one since.

Desiree is amazing!! She is always pleasant and very efficient in her money handling skills!!

This place is kind of a joke,I got a personal loan in a day paid it off early, credit score 815 had this bank for years.time passes I go for another loan for 8 grand more & now they need 50 things for me to get the Loan. Give me a break I'll take my money out & get a new bank

Super slow must not k ow how to do their job function sat in the drive thru for over a hour