First New York Federal Credit Union Maple Ave, Saratoga Springs

Just had the best experience getting a home equity line of credit on our home. It was quick, only a few documents needed and the closing was painless. I would highly recommend them for a loan. On top of that, that rates were fantastic!

The people at first new york federal credit union are on the top of there game. They are excellent people to help when truly needed. May God richly bless you all. I AM A US COAST GUARD VETERAN.

I’ll start by saying the people employed by this bank are a mess. Long story short, they allowed someone to deposit a $1,200 check into my account, when I called to find out what was going on they transferred me 5 times, placed me on hold for 10 minutes at a time, and in the end tried to cover it up by saying they checked their ID when taking the check. So I said to confirm you are telling me my identity has been stolen (placed on hold again). They gave me no answers and said “it’s almost 5 so we can’t look into it” after telling someone that their identity has been stolen. So ultimately closed my account and was forced to go file a police report as they did nothing to solve the issue or answer questions. Worst experience of my life. Switched to KeyBank and have been so happy. No one stole my identity they just allowed activity on my account without checking ID.

This is by far the best Credit Union. The customer service is the above and beyond. Pleasant atmosphere and wonderful staff. We love banking here.

Very nasty and rude when trying to close your account and withdraw your money. The manager is very disrespectful and racist. Don't not do business with this bank.

Courteous, pleasant, efficient, great to work with for so many financial transactions.

Great service, love doing Bussiness with First New York Federal Credit Union Bank

If you need a car loan go here

Great place. Staff is very friendly and even remembers your name. The credit union has offered me great rates over the years. And, they even have free coffee.