KeyBank E Main St, Plainville

This bank is terrible my Dad lives in Maine sent my disabled daughter a check for Christmas. I can't cash it through my account because of social security benefits rules as her payee so I went to key bank to cash the check and because I don't have an account there only my father who wrote the check does they wanted to charge me almost 30$ to cash the check. Thats how they treat their account holders who write out checks from their Key Bank account??? It truly is plain greedy on the banks part.My dad feels awful he had no idea .he lives on the beach miles from town where his key bank is located. He wants c to go get her a money order and resend it.He is elderly and should not have to go to the bank to write his grand child a check. He has a fair amount of money in Key Bank now he wants to switch banks.This is horrible customer service and taking advantage of their account holders.How do you justify charging so much to cash your customers check PLEASE explain. Thank you Jennifer

They charge so many fees on top of other fees. "Customer Service" will hang up on you when they dont feel like handling something. Also, since English isn't their first language trying to explain something is next to impossible, and frankly they don't want to hear it anyways. I tried to give them a chance to also address a fraudulent charge on my account and they made it seem like it was my fault someone stole from me. I'm glad they made tons of money charging me insane fees. If I could give them 0 stars I would.

Horrible company. They completely botched their response to COVID-19 unemployment with the state of CT. If you've received a card from Key for your unemployment benefits with the state of CT, you can basically ignore the instructions it comes with. You can't set up an online account, because you don't have an account, except you do, because they have your name and SSN and a balance for you. Also, don't bother trying to talk to anyone through corporate customer service, you can't actually reach anyone. I spent an hour on hold and got no one. And you can't use the online chat, because you need to log into your account, which you don't have. I gave up and called a branch. Completely incompetent.

Absolutely do not use this bank. Terrible company, awful customer service, absolutely ridiculous could not give a low enough ranking.

While I had some issues at the bank when I have seen the Manager Ann she correct all the mistake immediately so yes I am totally happy. Thank you very much keep up the job. :-)

Have used First Niagara since I lived in Central NY. Always friendly staff, and locations are bright and clean. Been to the Plainville branch several times and have never had a negative experience.

Always have a very hard time cashing my work check come here every two weeks and its always a problem horrible bank

Keeps changing hands, nothing but trouble with this bank