KeyBank Park Meadows Dr, Lone Tree

I came here on a cold morning with the streets covered in snow, I didn't think my time here would be beneficial, but when I came here, banking representative William was ready and willing to help me as soon as I stepped in the front door. He was competent in his duties and patience when we had to get on the phone with banking services. If you want your banking done right, come here and see William, he'll give you friendly and complete service.

Opened an acct to redeem $400 offer. 6 months, 3 phone conversations, and an in person visit with Dax and I still do not have the $400. Only a promise that the failure will be "looked into". Their promises are hollow and are not to be believed. Bank elsewhere.

Dealt with Ricky Martinez today. He was very professional. I definitely recommend that you work with Ricky for good customer service.

Opened a business account, and applied for a business line of credit over a week and a half ago. Have no idea what is going on with it and every time I call it appears the person I am dealing with is never there. Left previous messages about getting a call back and had to call them even after they said they would call me. This is the third time I'm calling about the line of credit and again the representative isn't there........we'll see what happens or if I receive a call back!!

Its worst branch and employees and manager in this branch are not helpful, to get one response had to call multiple times and they are not even courteous to reach us back. Had worst experience in this branch and closing my account after 6months banking.

Worst customer service I ever had!!

Decent bank. Gets the job done