KeyBank Coburg Rd, Eugene

We applied to get a line of credit on a house, with a hard deadline months out. They missed the deadline. We did finally get the HELOC. Then I tried to change the address for the account online and could not. I emailed our loan person and she did not respond. I called the branch and they were "unavailable" to answer the phone. Wow!!

Worst experience ever. My debit card took a month arrive after opening my account. They had to order me a new one. They told me once I was not a new member I could have access to my checks with out waiting 24hr some times longer to clear. This was a lie. They put a hold on my account saying there was fraud detected when I deposit my work check. No one could remove the hold from my account so I waited 2weeks for the person to come back from vacation who put the hold on my account to remove it so I could use my bank account. When I asked to close my account I was threatened with I need to wait outside now and they will send me my money by mail in check form. Customer service very poor, Very un professional management. Glad the nightmare is over.

I called because I was overdrawn and wanted to let them know I will be taking car of it . The lady says let me waive some of the overdraft fee's, she dose then 2 days later i have 2 more on there. Because of Covid I have not been able to catch up with my wife not working. My neighbor said his bank waived all his overdraft fee's and helped him out to get back on his feet. I feel like the just did not care

I knew Keybank was trash the before from previous experience but after 5 years i tried to give them another chance, long story short stay away from this bank

This bank doesn’t care about their customers whatsoever, they are money greedy. They see you struggling and make you struggle even more! When you go to them with a problem they don’t even try to solve it, they just keep telling you what you already know and many times have taken overdraft fees more then once on the same day and won’t refund them.

If I could, I wouldn't give this bank a single star. I hardly ever right reviews but the service of this bank is appalling. We have several accounts there including a business account and we will moving all of our money. They like to nickle and dime their customers and do not have a clue about customer service. Do not trust them with your money, there are far better choices out there. So glad we were already banking elsewhere before all this happened.

Went to this branch. Tellers acted like they were helping me. THEY LIED!!! Several weeks later discovered they had done NOTHING they said they would do! This almost resulted in my power being cut off; did cause my cable to be stopped. My home branch is excellent and trust worthy.

Very helpful answering questions and I appreciated their advice on handling investments and accounts.

Terrible bank. Tons of hidden fees and they do everything they can to make it as hard as possible for you. I do not recommend this bank

Worst costumer service ever by banking professionals. No manager on duty on Friday at 1030 am. Clerks have no idea what they are doing. Would never recommend this place to anyone.