KeyBank Speer Blvd, Denver

They used to have really nice tellers at this location. Recently they changed their business model and got rid of the tellers. Now all of your transactions have to be completed by a “Financial Wellness Consultant” I try to use the ATM as much as possible but the company I work for gets large checks from time to time that the ATM will not accept. I dread every time I have to walk into the bank to make a deposit because what used to take 2 minutes now takes 20. I wish they would bring the tellers back!

The people who work here are absolutely amazing. They make sure to answer all of my questions and help me with my concerns. They are all very professional and take the time to help all of their customers. Thank you!

They couldn't even cash in my coins. I figured if a machine at the grocery store could do so, then surely a national bank wouldn't have an issue. I'll try my other bank and maybe they'll be more accommodating. Edit: I AM a client. She said I could wrap all of my coins first, which is time consuming. At US bank I can just have them cash in the bag.

I guess the days of good service from a bank are gone. Oh wait, just at KeyBank. I have accounts at many different banks, large and small. KeyBank is by far the worst for products they offer, customer service and for this branch where you're lucky if a competent person is there to do everyday business. We have a small business account here and went in today to add a debit card to the account. The teller instructed us to wait a few minutes for the branch manager to assist us. We head over to the branch manager and she hurriedly whispers that she is on a conference call. It will be a while. And that's it, 2 people in the whole shop. I guess everyone else has been shuffled to another branch? I haven't mentioned the hours which are even worse than most banks - 8:30-5 M-F? I will be happy to see these guys go out of business in a few years.

TERRIBLE EXPERIENCE! If you are thinking of going to a Key Bank location, don't go here. I worked with Jim Bates and had a horrible experience and am still paying the price for doing so. I only visited this location based on a referral to Jim from a mutual friend. Big mistake. He over promised and way under delivered. Mirella is the bank manager and is extremely curt when I have dealt with her. When my loan was completed, that is about the time that I stopped receiving any communication back from either Jim or Mirella. I emailed them multiple times regarding my first payment and questions about my account which they eventually stopped responding to. I work and live 20-30 minutes south of this location which makes it difficult for me to visit them in person. Overall, please do yourself a favor and take your business elsewhere.

Horrible customer service! Had to call multiple times to get to speak to a manager or a banker. Speaking to a banker was the worst 15 Minutes I’ve spent on the phone in a long time, went in circles and argued with me the whole time. Asked to be transferred to a manager, oh surprise surprise I was sent to her voicemail. Nobody there wants to try to make it right for their customers (been a customer for 14 years) going to pull our money out and go bank somewhere else where they know how to treat their customers.

This horrible rude bank. I left my card and within minutes they destroyed it. Wouldn't take my i.d or anything. Waisted my time and money. Not even my bank. But I'll never ever ever bank or use there atm. And there insane 4$ fees. Scott is rude. There bank manager hung up on me and was insanely rude. Update. Now I'm calling to discuss how they went against there own policy. Instead of a I'm sorry. They claim to have called the police. But how. They don't know my name if they destroyed my card

Ralph Cohn has been ignoring me on a issue from October. I had an account that had Fraud. They gave me the money back I spent it. Then they reversed it and I had to send letters in and I've been waiting since October to have my account credited. I have sent emails with no reply from Ralph. The account was supposed to be closed and it keeps charging me negative money for fees. No one cares at all. Tonight the atm ate $190 cash deposit and I have to wait till Tuesday and wait 7 to 10 days for cash their machine ate. Email me I'll show you the emails as proof. On the phone with Key and they just blow you off and say we will review. Reviewing since October 2018? Stole my money from the atm. AVOID BANKING WITH THEM Already did that last night. Sent all my emails from Ralph plus the no response ones. I sent a separate one with my contact. Update: Ralph ignored me and its past disputes timeframes. They credited the negative amount and closed that account. Im out $150 on that one. The $190 requires another dispute and I have to wait 10 business days for my resolution on my cash. Avoid banking with Key Bank.

Literally the most archaic bank that exists- still requiring in person signatures and paper documents while the rest of the world has embraced technology. Not to mention, the ineffective and arrogant male banker that did not listen and did not follow through on my request. Do not waste your time.

I’ve always had a pleasant experience at this branch, I’m not sure what the blonde bankers name is but she was extremely rude on the teller line. Refused to even give me her name. She needs a serious coaching on customer service.