KeyBank Aurora Rd, Solon

If you must use Key Bank DO NOT use this branch! The manager of this branch, J.J. Brindel, refused to help me expedite a hold on a check that I had deposited at this branch. When I shared my circumstances, the fact the it was a cashier's check from a national bank and he could easily validate the check and funds with a simple phone call, he refused. He repeatedly told me that he COULD release the hold, but that he WOULD NOT do it for fear of putting his job in jeopardy. His job is to help the bank customers, yet he would not make a simple phone call. He refused to do his job. It should be in jeopardy.

I was charged $100 for an atm withdraw and did not receive because the machine froze and kept my card and the money. I went inside to explain my problem and was assured that they would be checking the balance of the atm and refunding my account on the following business day. I never received any communication from the bank. When I did call the day after I was supposed to receive the refund I was told I would get a call back by noon that same day. I got no call back and when I did call again I was told to make a dispute myself to key bank and was then given the incorrect phone number to call and dispute the claim. This should have been taken care of by the branch directly, not by me calling key bank. While I was inside I heard the tellers saying the machine had been acting up and freezing all day, and yet they chose not to shut the machine off or put up a sign. They did not take care of me but instead forced me to spend half an hour on the phone disputing the transaction.

I bank here daily. Very professional and friendly people. Never had any problems.

It's an average local bank with the usual products