KeyBank W 80th Pl, Arvada

The worst experience I've ever had with a bank. Been there only a few months and ready to jump ship. I over drafted by a few dollars and thought nothing of it as I had the money in my savings and moved it over to cover it immediately. That one mistake has cost me 160 dollars. They charged me an overdraft and THEN processed transactions I had made before the overdraft. After that I called to figure it out and was told I'd get a call the next day. 3 days no call so I call and leave a message.. 3 days still no call and now they've charged me even more because it wasn't handled yet lol. I call and am basically black mailed into opening a line of credit. Told they'll only negotiate the 160 on fees if I open credit. I tell them I cannot get approved, so now they won't and can't negotiate?I then sit on hold for an hour with zero answers and request they call me the next day with answers as my phone was dying... No call. Nothing. This has to be illegal. I spent a few dollars, has back in within a few minutes and am now being charged insane amounts. RUN. Edit to add: one month later and they're still playing around. I get told I'll get a call in a few days and never do and when I call they say "we are working on it" again RUN.

Very high pressure sales tactics. I kept telling them I don’t want additional products at this time, but they kept calling me and hounding me when I visited the branch. They told me they have zelle when I signed up. They do not. I called to talk to the branch manager and she was no longer working there. I talked to her replacement who was quitting the next day. High pressure sales, high turnover, and poor experience. They acknowledged their errors cost me money but wouldn’t reimburse me for my out of pocket. I wouldn’t do this again knowing what I know.

The female staff are very rude! They are horrible at relaying messages. The "branch manager" is even worse! They had a promotion to open an account, but because that specific banker left they did not honor what she said. It took them months and months to process that promotion which that was the only reason why I moved from chase! Now I'm trying to get a line of credit and waiting for a response from them is like pulling teeth! The branch manager actually told me she will get to it when she can. Not very professional! Horrible bank. I wish I didn't move from chase! I never had any problems with chase bank!

The lead teller seems to be under the impression that him and I have been friends for quite some time. Building rapport with customers is one thing but don't think for a second that you can create nicknames for me and think we are friends or it is ok. Don't appreciate the looks, "jokes" or small talk anymore. Knowledgeable but don't feel comfortable coming here anymore. Follow up review is for their online banking. Apparently the are fees for returning a charge back to me. So essentially they're cutting other fees in half. I'm closing this account. Experience has not been fun.

Have been waiting about 10 minutes while three bank employees help one customer and ignore a line of three customers and the drive through bell. The teller whom finally helped us wasn't even capable of letting me make a deposit into a family members account. Do not use this bank. Save yourself the headache and go to a real financial institution.

The point of drive thru is suppose to be quick. Parking and walking into the building is quicker than drive thru. There seems to be a full staff of tellers but only one person is running the show, poorly. Signed me up for a supposely promotion that I did not acknowledge. When I went to cancelled, the personal banker said it was cancelled but they are still charging me an annual fee!

I needed some information about my account I could not find online. I was "helped" by Sherry. She was impatient an unpleasant. I felt like I was bothering her by asking this information. Not only could she not help me, she was rude. I typically do most of my banking in downtown Denver locations and have never once had a teller that was anything but pleasant and professional, happy to help. Guess I will need to continue to use other locations.

Horrible experience with the lead teller. They told us they could notarize a document. The lead teller sat there without a customer and waited until a few minutes after they closed. We got up and asked if she could help us. She said they couldn't because they were closed. So disappointed:(

If I could give half a star I would. Staff is rude, unfriendly, and very unhelpful. There job is to give good customer service but when you walk in they don’t smile or greet you, just treat you like your bothering them. Will never go back to this branch again.

They charge an annual fee, just for some silly rewards, even if you don't have the money in your account. We have paid this "annual fee" twice this year! And we have been trying to get out of it. We don't want those silly rewards, and they said ok. Yet we're still getting charged. Pathetic excuse for a bank.