KeyBank E Michigan Ave, Ypsilanti

Terrible experience with this back I am POA for my aunts account through key bank and Heather said she needed our original POA paperwork and assured us she’d send it back ASAP so we sent that in and waited literally over 6 months and made several phone calls and attempts to contact them and never got a call Back after numerous promises for calls back. Finally we insisted we get the paperwork back since it was the original and they finally sent it back with a form I had to sign and notarize to put me on as POA and we sent that back now fast forward about a month and we still haven’t heard anything. I called a few days ago and they still haven’t put me on as POA and refused to give me any info and promised yet again Heather would call me back and now it’s been a few days and no call back still -this is very unprofessional and very frustrating and now all we want to do for a close the account and never deal with this bank again!

I deposited some money in the bank the other day it never went thru now they talking about i got to wait a week they by far the worse bank to have

I’ve banked at many different places over the years and I can honestly say that KeyBank overall is my worst experience. They’re not customer driven— they’re profit driven and it shows. I’ve noticed this through every branch I’ve visited, the call center, and their online banking tools. Anytime I’ve called asking a question or needed additional information regarding my account they’ve let me down. It seems like the only times I was able to actually get help is if I even slightly showed interest in another one of their products (mortgage, loan, etc). Unfortunately, I will be taking my business elsewhere and strongly suggest others to do so.

Really difficult to get any answers or customer service at this branch. Went in last week to get questions answered and the teller blew me off. The other young man in there took my number, never asked my name, said he would get back to me with answers and now it has been 12 days later still no phone call. This Heather Kelly person is never there and apparently she has all the answers. I do not recommend their bank. Update: went back last Saturday, different teller, gave her my name and number, she said bank manager would call me on Monday, 1/28. Here it is Jan 30 and still no phone call. Very bad customer service.

Great Bank . Staff is always pleasant and helpful. Been going to this location for the past two years and no complaints.

Slow, horrible bank. Worst experience ever.

So slow NEVER have I ever been to a bank as slow or unhelpful