Jonestown Bank & Trust Co. (JBT) Bowman St, Lebanon

The absolute worst bank. Once I get my direct deposit changed, I will be closing my account here.

I opened my business account at this branch and the staff was extremely helpful. I was debating JBT or my regular bank, but JBT had less fees, which means a lot for a new business. I'm not a huge fan of JBT overall after so many issues with my online banking, but the staff at this branch fixed it for me everytime. My mom also prefers to go to this branch for her church's banking because they are always friendly and efficient. I don't know why the one reviewer complained about money orders. Most banks require them to be deposited because of banking regulations. And I'm glad they aren't allowing just anybody inside during this pandemic. I know the staff at my other bank are more stressed because their lobby is open. It's a safety concern with the masks, which is understanding since it's a bank. Honestly, I don't even remember the last time I went into a bank anyway because you can do almost everything online or through the drive-thru. Mobile deposit is a HUGE time saver in my busy schedule for those rare times when I do get a check.

I highly don’t recommend banking or getting a loan through Jonestown Bank. They are the worst bank I have ever had to do business with. They have lied, ignored, treated customers with disrespect and handle situations unprofessional. Susan in the loan/collections department is the worst at customer service I have ever received. They don’t deserve one star but I had to share my review

Management is awful. This is the closest branch to my house, but I refuse to bank there. I'll drive out of my way to bank at another location. I would also select less than one star if it were an option.

I really was confused and surprised to see these negative reviews for this branch.I just felt led to leave my opinion to offset theirs.In the 5+ yrs Ive had my direct deposit checking account at this branch,Ive never had a bad experience with anyone,other than one unknown unprofessional guy who laughed at me from the back office during a request for a 500 dollar loan.All of the women who work there have treated me with the utmost dignity and respect.Just saying...

Customer service sucks! The absolute worst. Just pulled all my accounts from them. If I could give them less than 1 star, I would.

Multiple mistakes. Hope other customers have better experience than me!

All thier locations ivr been too and all the same bad people!!

This is a good bank, but bad location.